Employee Experience

The latest people stories and insights

Hear from the HR leaders delivering breakthrough experiences for their people and get the latest insights and advice from our team of XM Scientists


Learn how to drive the employee experience with our ultimate guide.

Learn More

Bringing healthcare into the future with the Froedtert & the Medical College of Wisconsin health network

The Froedtert & the Medical College of Wisconsin health network is tackling the human side of healthcare. By using data, they’re able to change healthcare for the better, not just for patients, ...

By Qualtrics


WorkDifferent 2021: Design the experiences people want next

The past 12 months have changed everything about the way we work, the way we buy, and the way we interact with the brands. As we look forward to what comes next, it’s clear we’re not going back. ...

By Zig Serafin - CEO


Employee experience is part of our nation’s recovery

Along with the annual cherry blossoms that adorn the nation’s capital, we see many signs for much-needed optimism in April 2021: The post-COVID economic recovery appears well underway, with job...

By Sydney Heimbrock // PhD


Designing the future of work: 3 steps to improve the digital workspace experience

Organizations that design digital workspace experiences with employees at the forefront will outpace those who simply allow for remote or hybrid work. Here’s how your organization can get ahead. ...

By Qualtrics


Why agile workforces are key for good CX – and how to build them

In contact centers, agility is a critical quality. A truly agile workforce can flex around changing contexts and customer demand. But how do contact center leaders build empowered, agile teams? The ri...

By Qualtrics


Work futurist Andrea Robb: ‘growth starts with belonging’

As part of our Breakthrough Builders podcast series, our Head of Brand Strategy, Jesse Purewal, chats with Andrea Robb, HR Consultant and Work Futurist, about belonging, the percentage of people who c...

By James Wadsworth

How to get employee recognition right for both remote and hybrid teams

Employee recognition drives engagement and helps foster a sense of belonging at work – even when your team is remote. Here’s how to get it right. A quick keyword search reveals lots of conventi...

By Qualtrics


Report: Here’s how the pandemic changed the future of work

The world is in the middle of an experience transformation. For all the difficult and devastating consequences of the pandemic, it has also taught us that a new and better way of working is possibl...

By Liesl Nielsen


Qualtrics + ServiceNow: Delivering a new standard in customer service and experiences

Top business leaders understand the power of using experience data to activate better decisioning, more effective workflows and experiences that create competitive advantage. ServiceNow is the leader ...

By Qualtrics


New research: A majority of employees support vaccine mandates for businesses and in the workplace

How do employees feel about mandatory vaccinations and how can organizations address the new federal mandate while addressing the concerns and requirements of employees? In this article, we share our ...

By Liesl Nielsen


How to avoid common pitfalls in your DEI strategy

Embedding DEI across the organization drives better outcomes for all. But too often, DEI initiatives become siloed without creating impact. Here’s how to stay on track and create lasting change. ...

By Farren Roper, Fayruz Kirtzman, Mark Royal


How to build belonging at work: 21 must-read books

2021 is the year of belonging. Here are 21 must-read books on how to build it within your organization and encourage everyone to feel safe and supported so they can be their authentic selves. Our 2...

By Catherine Thurtle

Subscribe to the Experience Matters blog

Stay up to date with the latest XM thought leadership, tips and news.