Employee Experience
The latest people stories and insights
Hear from the HR leaders delivering breakthrough experiences for their people and get the latest insights and advice from our team of XM Scientists
Free AccountMeet the ‘X-Suite’ - the job roles shaping Experience Management
As more and more organizations look to Experience Management (XM) to grow their organizations, the c-suite is evolving to put ‘experiences’ front and centre and make sure XM gets visibility and su...
By Qualtrics
10 ways to improve employee experience at your company
Companies today can’t get by with just offering basic benefits like PTO and health insurance, they must go above and beyond and provide employees with an exemplary experience in the workplace. The e...
By Diana Kaemingk
Recruiting airmen and retaining families-how X-data supports retention of service members
Finding the right mix of X (experience) and O (operational) data isn’t just about finding a better way to serve customers. It’s also about finding a better way to attract, retain, and understand t...
By Stephanie Thum
Why HR is the secret sauce for innovation
In the latest installment of our Employee Experience Visionaries series, we hear from Geoff Ho, PhD, Director of Organization Development Research at Rogers Communications about: How his team use...
By Qualtrics
8 employee retention strategies that work
“People are increasingly important in our digital information economy,” says Geoff Ho, Director of Organization Development at Rogers Communications. “Any company can be the next Google or Apple...
By Catherine Thurtle
Crate & Barrel on experience gaps: why they occur and how to close them
Experience gaps occur when a brand fails to meet expectations at any point along the customer journey. It could be a big brand disaster: “I didn’t expect the shop assistant to kick me in the sh...
By Jared Gardner
12 employee benefits and perks that your company should consider
There’s no denying it, a happy workforce is a productive workforce. Countless research reports back this up, and as the employee experience continues to evolve, employees expect their employers t...
By Diana Kaemingk
A roadmap for closing the diversity & inclusion gap
There is a discord among corporate diversity and inclusion (D&I) initiatives. Just 1 in 10 D&I programs reach maturity in the workforce. This is despite 87% of organizations stating it as a...
By Ross Lambert
How to build a benefits program with employee feedback
In a recent survey by Glassdoor, 60% of people said that benefits and perks were a big factor for them when considering a new job offer. And 80% of employees said they’d choose additional benefits o...
By Jack Davies
Why HR ‘doing things differently’ is the norm at Patagonia
Patagonia is ‘a cause, disguised as a company’ according to CHRO Dean Carter. In our new HR Visionaries series, he explores what makes the employee experience at Patagonia unique and explains why ...
By Jack Davies
5 essentials to get right when scaling your employee experience program
How do you move from initial employee engagement survey to full-scale long-term measurement? Here are some expert tips to help you build an EX program that’s sustainable, scalable, and above all, be...
By Jack Davies
How Barclays gets HR and business stakeholders more comfortable with X-data
Laura Farrelly, Barclays’ Head of Culture & Engagement, came into HR after starting out in corporate banking and program management. Like many people, she had the preconception that HR just did ...
By Laura Farrelly
Karalyn Smith, Chief People Officer at Sephora: On the ordinary moments that make the difference
Hear from Karalyn Smith, Chief People Officer at Sephora, about how they’re inspiring fearlessness, making ordinary moments count, adopting inclusive mindsets, and more. Over to Karalyn! On how ...
By Karalyn Smith
New at X4: See the Employee Experience innovations from X4 2019
X4 2019 saw HR professionals from around the world gather to hear from the brands creating breakthroughs in Experience Management including Patagonia, Sephora, Zillow Group, Riot Games and Coca-Cola. ...
By Qualtrics
X4 2019 recap, day two: was that okay?
X4 Experience Management Summit 2020 - March 10-13. Book Your Spot Today! Register Now Part of the problem with booking X4 keynote sessions to follow icons like Sir Richard Branso...
By Qualtrics
How to make X-Data your competitive advantage
At X4 2019, we’ve heard from the pioneers making Experience Management (XM) breakthroughs that have seen them race to the top — brands like Under Armour, AMEX, Spotify and Nordstrom to name just a...
By Qualtrics
X4 2019 recap, day one: taking on giants, magic beans & more
X4 Experience Management Summit 2020 - March 10-13. Book Your Spot Today! Register Now As Ryan Smith said in his opening keynote, the X4 Summit’s mission is to break down ex...
By Qualtrics
