Employee Experience
The latest people stories and insights
Hear from the HR leaders delivering breakthrough experiences for their people and get the latest insights and advice from our team of XM Scientists
How Johnson & Johnson unlocks the power of people with data
As the global head of workforce analytics at Johnson & Johnson, Piyush Mathur is passionate about improving business outcomes through better people decisions for J&J’s 140,000 employees worl...
By Benjamin Granger
21 must-see employee experience (EX) sessions at X4 2020
It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see employee experience (EX) sessions at this year’s X4. Hear ...
By Jack Davies
Zoom’s CPO Lynne Oldham on why people drive their employee experience
In this installment of our Employee Experience Visionaries series, hear from Lynne Oldham, Chief People Officer at Zoom Video Communications, about: Why Zoom encourages employees to ask anonym...
By Christine Keene
The value of Corporate Social Responsibility (CSR) – and how to get it right
The way companies behave has never been more important, or more visible. Here’s what to consider when designing and implementing your CSR program, plus some compelling facts to help you build the bu...
By Lauren Rice
Want to drive success? Give your employees the same experience as your customers
Over the past few years, companies have understood the necessity of providing an excellent customer experience (CX). Organizations across the globe have taken steps to delight their customers and turn...
By Elizabeth Kampf
Learn how to drive the employee experience with our ultimate guide.
Learn MoreTurn feedback into action to make sure your employees stay
Your people have plenty of options – assume their loyalty at your peril. How can you keep your employee engaged, and make sure they stay? In the US, we’re a relatively engaged bunch. In fact, o...
By Catherine Thurtle
How to define and develop your workplace ethics
Ethics influence every part of your business. Here’s why they matter, how to develop them and how to make sure your company excels at making ethical choices. What are workplace ethics? Workplace e...
By Tika Wadhwa
What does workplace safety really mean?
Employee safety is more than just harnesses and headgear. Here’s how to create a positive safety culture in your organization using experience data and insights. Workplaces may be safer now than ...
By Tika Wadhwa
How Bright Horizons improved employee wellbeing with X- and O-Data
How do you know when your instincts are wrong? Put simply, you don’t. Not unless you have the data to back it up. That’s why, when Kristin Henderson, Director of Institutional Research at Bright H...
By Catherine Thurtle
New Microsoft + Qualtrics study reveals the impact of breakthrough technology experiences on employee engagement
We’ve all been there, sat in front of a laptop, ready to get our teeth into a project when it happens… the tech fails on us. From software updates to hardware failures, bad IT experiences can be i...
By Marcus Wolf
Work life balance – what does it mean and why does it matter?
The expression ‘work-life balance’ covers a range of ideas, from businesses offering flexible working hours to employees making more of their leisure time. Here’s where the phrase comes from and...
By Sarah Fisher
The future of EX: 20 predictions for 2020
Our team of EX Scientists have donned their soothsayer hats to see what’s coming around the corner in 2020. From AI to climate change, here are the opportunities and challenges that will define the ...
By Catherine Thurtle
20 books HR leaders should read in 2020
Updated November 15th, 2019 The Ultimate Employee Experience Reading List Need a shortlist of the best reads to inspire you in 2020? We’ve got you covered – from seminal classics to the latest t...
By Campbell George
Come for the pancakes - stay for the insights: What I learned sharing pancakes with people analytics leaders
Last week, we hosted the first of a new meetup series - Pancakes and People Analytics - that does exactly as the name suggests. Here’s what I learned sharing delicious pancakes with some of the brig...
By Jack Davies
How to drive customer satisfaction with employee coaching
Your customers play a key role in helping coach your employees and has a win-win effect to help drive voice-of-customer change. Here’s how you can use employee coaching to enable better customer exp...
By Catherine Thurtle
8 ways HR can help develop better managers
We reveal your HR department’s role in shaping outstanding leadership. Attracting and retaining talent is high on every employer’s list, especially within a fast-growing company. But what about d...
By Sarah Fisher
Forrester Study: Economic Impact of Qualtrics CustomerXM
Experience management from Qualtrics isn’t just a good strategic decision. It’s an excellent financial decision. In a Qualtrics-commissioned Total Economic Impact™ study (TEI), Forrester Consult...
By Catherine Thurtle
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