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Employee Experience

The latest people stories and insights

Hear from the HR leaders delivering breakthrough experiences for their people and get the latest insights and advice from our team of XM Scientists


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Employee feedback systems: How to get started

What is an employee feedback system? Employee feedback, as we know, is information about performance, skills and teamwork that employees of a company exchange with each other. The idea is that manage...

By Ruth D'Alessandro


The future of employee experience: 21 predictions for 2021

Employee experience experts share their predictions for the year ahead. What lies ahead for employee experience (EX) in 2021? We asked our team of XM Scientists and employee experience experts to f...

By Amanda Wowk


Fostering belonging through workforce diversity and inclusion

Is your company fully leaning into workplace diversity and inclusion? It not only creates a sense of belonging for your people, but also gives your company a competitive advantage. Here’s a closer l...

By Amanda Wowk


Experience management 101: The what, why, and how of XM

As the ever-increasing flow of information shifts power from organizations into the hands of individuals, businesses must reassess how they operate. They must continuously learn what customers, employ...

By Bruce Temkin


Belonging: The new top driver of employee engagement in 2021

Belonging has emerged as the top employee experience driver linked to engagement and well-being. Learn how this new driver should influence your 2021 HR priorities. Get the report: Explore the tren...

By Cecelia Herbert


Pulling the right levers to close the diversity and inclusion gap

The wide-ranging benefits of having a diverse and inclusive workforce are well documented. In fact, there are 200+ studies on this very topic. To help organizations on their journey to build and cu...

By Cecelia Herbert

How IT executives can shape the future of employee experience

IT has long been a key component of employee experience. Since the pandemic, it’s taken center stage with IT executives driving job enablement and productivity through world-class technology experie...

By Catherine Thurtle


How to introduce new technology to an organization: 3 critical steps to take

A modern technology experience drives productivity and helps employees feel valued. Take these three steps to optimize and introduce new technology at your organization. What would you – nay, any...

By Amanda Wowk


6 steps to mapping the employee journey at your organization

Close employee experience gaps by mapping your people’s journey with your organization. In order to master employee experience, you must listen to your people at each stage of their journey with ...

By Amanda Wowk


People analytics: How to use HR data to drive business results

People analytics deliver actionable insights to improve the way your organization does business – and the impact HR has on the bottom line. Today’s CHROs make data-driven decisions that have a ...

By Jordan Katz


How to lead remote teams: Tips and tools for managers

Managers are looking for extra guidance during this unquestionably strange time. How can they best support their people, while still making sure that productivity and engagement stay high? Here’s so...

By Catherine Thurtle


How retail brands are adapting the Black Friday shopping experience for 2020

Brands will have to adapt to a very different Black Friday this year, with safety a key priority. Find out the steps businesses are taking to navigate one of the busiest seasons of the year. If you...

By Meena Toor

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