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Customer Experience

Analysis and Insights
for CX Leaders

Financial Advisor Loyalty – The Highs and Lows of Advisors and their Clients

Investing should be the dispassionate exercise of strategically risking money for gain, but in practice it’s usually anything but dispassionate. Investing is often an emotional whipsaw with exhilarating wins and terrifying losses – financial advisors operate in the space between their clients’ fear and greed, making financial advisor loyalty a key challenge. Taming the emotions […]

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Qualtrics Recognized as a 2018 Top Rated Customer Experience Management Platform

Qualtrics is the experience management company, and nothing says that better than our own customers. Reviewers have spoken, and TrustRadius has awarded Qualtrics as a 2018 Top Rated Customer Experience Management Platform. The TrustRadius Top Rated awards are a unique, unbiased reflection of customer sentiment, based solely on user satisfaction scores. In order to earn […]

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New Study Reveals the Keys to Credit Cardholder Loyalty

The world of finance has long been a basis of societal stability. Iconic images of permanence like skyscrapers, impenetrable bank vaults and quant-jock bankers in 3-piece suits may come to mind when you think about finance. But demographics and technology continue to churn the once-still waters of finance.  Credit card providers are at the center […]

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Determining Sample Size: How to Ensure You Get the Correct Sample Size

How many responses do you really need for statistically sound results? This simple question is a never-ending quandary for researchers who use statistically based calculations to answer different questions. A larger sample group can yield more accurate study results — but excessive responses can be pricey. Learn How to Determine Sample Size Download eBook Consequential […]

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Customer Experience at the X4 Summit

If there’s one customer experience event you don’t want to miss in 2018, It’s X4 – The Experience Management Summit. Whether you’re a seasoned CX executive, expert of customer insights, or even a novice seeking to understand customer journey mapping, X4 is the place to learn customer experience strategies and tactics from the most innovative […]

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Why You Can’t Miss the Qualtrics X4 Summit

The convention center in downtown Salt Lake City is quiet now. But starting March 6th, Utah’s biggest event center will be bursting at its not inconsiderable seams for four straight days. Experiences matter, and there’s one experience you can’t miss in 2018: X4 – The Experience Management Summit. Imagine 6,000 market researchers, customer experience professionals, […]

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