XM Knowledge Base
Tools, Timber, and Trust: Secrets behind Mitre 10's CX excellence
From gardening inspiration and DIY advice to thousands of quality tools under its roof - Mitre 10 New Zealand has always bet big on putting their customers’ needs first. How did it become New Zealan...
By Qualtrics
Consumer trends to watch out for in 2024
AI-powered transformation, economic uncertainty, changing consumer behavior - there's a lot to unpack as organizations plan for 2024. Our Global Consumer Trends Report sheds light on the top consumer ...
By Moira Dorsey
Seamless, simple, scalable: How bolttech is elevating insurance with better CX
Added travel insurance when you bought flight tickets recently? Purchased Samsung Care+ device protection when you upgraded to the latest Samsung Galaxy? Or perhaps you added loan protection with Home...
By Qualtrics
Leveraging patient data to reduce churn
Collecting patient feedback isn’t just about understanding their experience. It’s another opportunity to engage with them, demonstrate that you care, and connect them to help or resources to solve...
By Erica Evans, Maggie Gentry
Payors' role in improving member experience is becoming more critical
This year, health plans received more than $12 billion in Medicare Advantage (MA) quality bonus payments. These ratings, far from being mere indicators, serve as a benchmark for the quality, trust, an...
By Farzad Aref, Noah Gilbertson
Celebrating the customer frontlines for CX Day 2023
October 3 marks CX Day, an annual celebration by the Customer Experience Professionals Association (CXPA) of customer experience (CX) and the people that work day-in, day-out to create positive relati...
Meeting the omnichannel challenge with Three and Samsung
Integrated omnichannel experience is now table stakes for any business worth its salt. If your customer is not receiving a joined-up experience across every touchpoint, they’ll see - and feel - the ...
By Daniel Saunders
Qualtrics named in Forrester Wave™ Conversation Intelligence for Customer Service (CICS) report
See how Qualtrics stacks up against the most significant vendors. The results of The Forrester WaveTM: Conversation Intelligence for Customer Service, Q3 2023 are in — and Qualtrics has been name...
By Qualtrics
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