Customer Experience

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CenturyLink VP of Customer Experience talks CX, and 6 degrees of separation

As part of our XM Visionaries series, we spoke with Beth Ard, VP of Customer Experience at global tech giant CenturyLink. Beth discusses how CenturyLink is embracing CX, the challenges they’ve faced...

By Catherine Thurtle


Calling all brand admins: Join the Qualtrics admin training at XM Basecamp Live

Get the best practices you need to proactively and efficiently govern your organization's Qualtrics license. In this session you’ll learn everything you need to know from managing account creation, ...

By Catherine Thurtle


How Samsung stays one step ahead in the innovation race

"Do what you can’t": it’s Samsung’s famous slogan, but it could just as well be Emmanuel Malard’s life motto. As the company’s Consumer and Market Insight Manager and author of the book The ...

By Daniel Saunders


10+ Years Later: How Customer Experience Has Shaped The Banking Industry

Originally published on Forbes. In the decade since the financial crisis brought widespread attention to how the banking industry treated its customers, many banks have made customer experience (CX...

By Isabelle Zdatny


Must-see government and public sector sessions at X4 2020

It’s the biggest Experience Management event in the world, so you won’t be short of things to see. Check out our guide to the must-see sessions for government and public sector organizations at X4...

By Jack Davies


Must-see healthcare sessions at X4 2020

It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions for healthcare organizations at X4. There’re stor...

By Jack Davies

The must-see customer experience sessions at X4 2020

It’s the biggest Experience Management event on the planet, so there’s something for everyone. Check out our guide to the must-see customer experience (CX) sessions at this year’s X4; From the m...

By Jack Davies


7 patient experience trends to watch in 2020

Patient Experience will once again be a priority in 2020. The scope of patient experience continues to broaden, and demand for better understanding patient needs and wants before, during, and after ca...

By Patty Riskind


The breakthrough moments that defined CX in 2019 and are shaping 2020

Another year has passed, and it’s yet another year where customer experience has evolved at a considerable pace. We’ve seen more and more companies expand their CX programs to bring in more channe...

By Jack Davies


Introducing the new way to turn Facebook Messenger chats into breakthrough customer insights

Facebook Messenger is one of the most popular ways to talk to brands with 67% of consumers saying they intend to use it to interact with companies they buy from. Now, you can turn those conversations ...

By Jack Davies


11 ways to improve your customer referral programs

Word of mouth marketing is critical to lasting and meaningful success. Take a look at these 11 tips and tricks to optimize your customer referral program and grow your business in the experience econo...

By Jake Lizarraga


5 ways to reinvent customer communication for your support team

With customers wanting fast-paced and meaningful communications held on their terms, we explore the different ways you can reinvent and accelerate your responses. When it comes to customer communicat...

By Alexa Lemzy

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