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How video surveys help you understand customers

The competition in many industries is fierce. One way to stand out is by understanding your customer better than your competitors. That can be done by hearing from them - like literally hearing their ...

By Dave Carruthers

Business surveys - 16 free questionnaire templates you can download

Surveys can help with a whole range of business questions and challenges, from designing a new product to checking on employee engagement. Here’s a run-down of the power of the survey and which kind...

By Sarah Fisher

Look beyond mystery shopping to improve your customer experience

We’ve heard of them before, but what does a mystery shopper do and how can they drive customer experience improvements? What is a mystery shopper? A mystery shopper, or a secret shopper, is a pers...

By Meena Toor

Guest experience: Trends, tips & Best practices for 2022

The guest experience could be the difference between whether a guest returns or not.  Explore the ways that organizations can use guest experience as a key factor of their success. What is guest exp...

By Meena Toor

How to connect the entire patient experience using EMR integrations

Continually design and improve the patient experience by hearing every voice along their journey with you. Understand their needs, pet peeves, and problems, while pinpointing opportunities to close ga...

By Patty Riskind

Building a career in XM: Focusing on soft skills, which are often hard to learn

Professionals who have become experience management (XM) experts in the last 10 or 20 years have often drawn on the building blocks of other experiences to get to where they are today. The discipline ...

By Qualtrics

5 predictions for government experience management in 2021

2021 promises to be a “takeoff year” for experience management (XM) in government. The events of the past 12 months have made obvious, sometimes painfully, the critical role people’s experience ...

By Sydney Heimbrock

How to design rating scale questions

We show you how to design and use rating scale questions in your survey, so you can get easy-to-interpret qualitative feedback data back. Designing rating scale questions can be tricky to use, but ...

By Will Webster

Twilio VP of Customer Experience Kristine Chin: ‘to win, delight the enthusiast’

As part of our Breakthrough Builders podcast series, our VP of Tech Jesse Purewal chats with Kristine Chin about how she uses delightful persistence to get things done, and which company’s customer ...

By James Wadsworth

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