The top customer experience (CX) conferences for 2021
If you’re looking to keep up to date with CX trends, take advantage of professional development and networking opportunities, and give your team a break from the everyday, why not add some of these customer experience conferences to your diary?
Here are 9 customer experience conferences in 2021 worth checking out.
Date: On demand – learn at your convenience
Who should go: Everyone in the experience management industry, especially those adapting their ways of working in response to the pandemic
Description: The events of 2020 changed the world as we knew it. Overnight, people’s needs changed, our old ways of working suddenly became impossible. In order to adapt, businesses have gone into overdrive.
WorkDifferent celebrates how the world’s leading brands have designed new experiences to meet the new need, and found opportunities amid the crisis to not only survive but develop and strengthen their brands.
Join us to hear how they are rethinking and redesigning experiences to delight and disrupt, now and in the new world of tomorrow.
- Netflix - Bozoma Saint John
- NBA - Oris Stuart
- Atlassian - Dom Price
- Qualtrics - Ryan Smith
- Microsoft - Brad Anderson
- Tony Hawk
Register free to access these and other inspiring sessions
Date: March 16 - 17, 2021
Who should go: Senior marketing professionals, digital executives, and leaders who are interested in how marketing and technology intersect, including in the field of CX management.
Description: MarTech is dedicated to technology for marketing – how technology underpins modern marketing practices, creates new ways of working and drives marketing forward through new developments and discoveries. This year’s virtual event is free to attend, and features both live and on-demand sessions from leaders in martech, plus a range of paid workshops.
- Andrea Fryrear - Agile Sherpas
- Tony Byrne - Real Story Group
- David Raab - Raab & Associates
- Christopher Penn - Trust Insights
Date: from February 25, 2021
Who should go: Leaders in customer experience and digital marketing, customer engagement leaders, and analytics and optimization owners.
Description: The DX Summit conference series covers voice of the customer (VoC), machine learning and AI, big data and analytics, optimization and digital experience challenges. It’s for anyone looking to lead their organization into the future using digital CX.
- Siobhan Fagan - CMSWire/SMG
- Rich Hein - CMSWire/SMG
- Paige O’Neill - Sitecore
- Americus Reed II - The Wharton School, University of Pennsylvania
Date: February 9 - 10, 2021
Location: Remote, North America
Who should go: This conference is aimed at senior level CX executives. More than 80 percent of the NGCX community is manager level and above.
Description: This year’s NGCX conference is an interactive virtual event offering a blend of 30-minute online case studies, fireside chats, round table discussions, and town halls with CX leaders from some of the world’s biggest brands.
- Elizabeth Oates - Ulta Beauty
- Phil Burrows - Verizon
- Mark Smith - Kitewheel
- Peggy Eddens - WSFS Bank
Date: January 25 - 26, 2021
Location: Remote, North America
Who should go: Senior CX and digital leaders from banks, credit cards, and credit unions.
Description: Future Digital Finance / Customer Experience in Financial Services is an invite-only event geared towards CX leaders in the consumer finance industry. At a time where customer expectation is higher than ever and rules of play are subject to total reinvention, this event provides best practices and thought leadership on how to successfully move forward.
- Rebecca Mann - Western Union
- Mike Balsam - Wells Fargo
- Priya Sajja - BNY Mellon
- Guru Bhat - PayPal
Date: January 25 - 29, 2021
Location: Remote, North America
Who should go: Customer contact and CX professionals looking to design strategic customer contact improvement goals and hear from inspiration leaders in the CX and customer contact space.
Description: CCW’s popular event was distilled into a virtual interactive format in 2020, so successfully that it’s being repeated to kick off 2021. This online event features a mix of master classes, case studies, virtual networking and even a book club. Attendees will hear from inspiring speakers on topics like digital transformation, agile channel management, social media customer care and the latest thinking in training and development.
- Adam Hunt - Tesla
- Cory Hanes - Talkdesk
- David Johnston - US Department of Defense
- Alison Lichtenstein - Dow Jones
Date: June 28 - July 1, 2021
Location: Caesars Forum, Las Vegas
Who should go: This event is geared towards CX and customer service leaders, and anyone working in a decision-making role in customer contact, including social media and contact centers.
Description: After postponement due to Covid-19, this landmark event is now set to go ahead with a packed schedule of boot camps, workshops, summits, main stage and breakout sessions, an expo hall and evening entertainment. Expect to learn about all aspects of customer contact best practice, including technology and innovation, DEI and workforce engagement.
- James Dodkins - Rockstar CX
- Jaysa Boyer - United Medical Academy
- Sara Ortiz - Five Guys Enterprises
- Lance Gruner - Mastercard international
Date: 16 - 17 February, 2021
Who should go: Senior CX decision makers, including specialists in customer strategy, market research, customer success, customer loyalty and customer satisfaction.
Description: CXN Live looks at VoC (Voice of the Customer) in a fresh light following the changes brought by the pandemic. Through inspiring talks from leaders at big-name brands, the event will focus on tools and techniques for capturing feedback, using analytics to identify trends, and communicating within your organization.
- Lisa Kaufman - WorldPay/IPS
- Mark Curtis - Accenture International
- Sam Phillips-Lord - BT
- Jay Callery - Philips
Date: 24 June, 2021
Location: Remote, Mumbai
Who should attend: Heads of CX, UX, customer relations, customer contact, consumer insights and analytics, and other digital and marketing specialists.
Description: The Global CX Summit brings together business leaders from across Asia and the rest of the world, using interactive digital technologies to deliver sessions, breakouts and discussions on topics like personalization, touchless customer experiences, and how to adapt in times of crisis.
- Subramanyam Iyer - DBS Bank
- Rekha Nair - GVK International Airport
- Rajagopal Natarajan - Xook
- Atin Chhabra - Schneider Electric
Register free for our WorkDifferent event
April 17, 2021
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