XM Knowledge Base
Qualtrics again named a Leader in 2024 Gartner® Magic Quadrant™ for Voice of the Customer report
The Gartner® Magic Quadrant™ for Voice of the Customer (VoC) 2024 report has been published, and we’re proud to reveal that Qualtrics has been named a Leader in the VoC market once again. In t...
By Qualtrics
Qualtrics now a CMS-approved vendor to conduct the Health Outcomes Survey
At a time when customer experience and Quality teams are being asked to consolidate, reduce redundancies, and justify spending, industry leaders are centralizing their CX investments in purpose-built,...
By Noah Gilbertson
Qualtrics named a Voice of the Customer (VoC) Leader in IDC MarketScape report
The IDC MarketScape noted, “Qualtrics has been an industry pioneer and an innovator in the structured customer listening market and has grown significantly to offer full services across the listen, ...
By Qualtrics
To be a change maker in CX, focus on business outcomes
Customer experience is good for business. You believe that, and so does your leadership team. Unfortunately, many CX programs still have a difficult time getting headcount and resources. Leadership gi...
By Jim Tincher, Topher Mitchell
Qualtrics Customer Success Hub: Taking digital self-service to the next level
The digital era has revolutionized consumer and brand interaction, placing the spotlight on the customer's digital experience. Their journey with a brand online is no longer simply transactional - it'...
By Natalie Maxwell
Tools, Timber, and Trust: Secrets behind Mitre 10's CX excellence
From gardening inspiration and DIY advice to thousands of quality tools under its roof - Mitre 10 New Zealand has always bet big on putting their customers’ needs first. How did it become New Zealan...
By Qualtrics
Consumer trends to watch out for in 2024
AI-powered transformation, economic uncertainty, changing consumer behavior - there's a lot to unpack as organizations plan for 2024. Our Global Consumer Trends Report sheds light on the top consumer ...
By Moira Dorsey
Seamless, simple, scalable: How bolttech is elevating insurance with better CX
Added travel insurance when you bought flight tickets recently? Purchased Samsung Care+ device protection when you upgraded to the latest Samsung Galaxy? Or perhaps you added loan protection with Home...
By Qualtrics
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