Employee Experience

The latest people stories and insights

Hear from the HR leaders delivering breakthrough experiences for their people and get the latest insights and advice from our team of XM Scientists

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What’s next for Employee Experience? 5 Stages to a new normal

As alarming as the original disruption COVID-19 introduced was, businesses face yet even more change and areas to navigate ahead. And these areas come from an unlikely place - the return to new normal...

By Benjamin Granger

Telefónica: Improving employee loyalty during tough times

“We have an expression in Spain: ‘In good times, friends. In hard times, family,” says Sergio De La Calle Asensio, Head of Engagement at telecoms giant Telefónica. “The goal of getting thr...

By Daniel Saunders

How to interpret results from your Remote + On-site Work Pulse

The results are back from your Remote + On-site Work Pulse, but you’re not sure what to do next. Don’t worry! Here are our tips for interpreting the results from your pulse. Step 1: Review the re...

By Amanda Wowk

How to get started with the Return to Work Pulse

The importance of assessing employees' readiness to return to work COVID-19 has had a profound effect on every single human – whether they’ve caught the virus themselves, lost a loved one, lost t...

By Anne Raeven, Tara Belliard, Tika Wadhwa, Yesenia Cancel

Is America ready to return to work and get back to business?

Most U.S. states are making plans to reopen as the country struggles to recover from the COVID-19 pandemic. But as governments and businesses move forward, the question remains: Are Americans ready? ...

By Liesl Nielsen

How to tailor and launch your Remote + On-site Work Pulse

Ready to design your Remote + On-site Work Pulse, but not sure how to customize the content for your organization? Here are our tips for tailoring our solution to meet your organization’s unique nee...

By Amanda Wowk

The Hartford's Director of Employee Experience on the need for a flexible work environment

In this installment of our Employee Experience Visionaries series, we hear from Rick Fountain, Director of Employee Experience at The Hartford, about: How telling stories has shaped his employee ...

By Amanda Wowk

From Sports to Service Centers: Listening and Responding to Newly Remote Employees

The COVID-19 pandemic has challenged businesses in every industry. And when your business spans many industries, the challenge is even harder. The Larry H. Miller Group (LHM) runs the Utah Jazz, other...

By Ben Rogers

7 spring cleaning ideas for HR teams

As we head into spring, we’re feeling inspired to make a fresh start – and that includes cleaning out these HR programs and behaviors that are no longer serving, well, anyone. Absent Madonna,...

By Amanda Wowk

How to protect the health and safety of your on-site and frontline employees

This is the second post in a two-part series about supporting on-site employees during COVID-19. Read part one about listening effectively to these essential on-site and frontline workers. As thin...

By Tara Belliard, Tika Wadhwa

How to get started with Remote + On-site Work Pulse

Want to know how your workforce is coping during COVID-19? Ask them, in real-time. Here are our tips for getting started with our free Remote + On-site Work Pulse. Many of your company’s employee...

By Anne Raeven, Yesenia Cancel

11 people team Zoom backgrounds to mix up your meeting mojo

As you settle into working from home, you’re probably establishing completely new routines. Like, primping your hair in the preview of your Zoom call or going for a stroll in the park you’ve negle...

By Amanda Wowk

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