Employee Experience

The latest people stories and insights

Hear from the HR leaders delivering breakthrough experiences for their people and get the latest insights and advice from our team of XM Scientists


The top HR Conferences for 2020

The human resources function is changing at a seemingly supersonic pace. From what was once a back–office function, HR has evolved to a strategic position in charge of managing the full employee exp...

By Harry Gough


How to make the candidate experience count

In today’s talent market, candidates hold all the cards. From increasing demands for very specific skill sets to new types of jobs emerging and a trend towards slower time to fill positions, today...

By Liz Pavese-Kaplan


Designing Great Employee Onboarding Experiences

Onboarding is one of the most pivotal moments in an employee’s tenure with a company - it truly is a make or break moment. The Human Capital Institute (HCI, 2018) recently released results from an o...

By Liz Pavese-Kaplan


Using employee journey mapping to understand every moment that matters

Journey mapping is an activity typically associated with customer experience programs, but used properly, employee journey mapping can also be a great way to understand the moments that matter most to...

By Catherine Thurtle


Survey questions 101: Do you make these 7 mistakes?

Details, details, details. Creating surveys that yield actionable insights is about details. And writing effective survey questions is the first step. We see common mistakes that keep survey questi...

By Scott Smith


Is Employee Net Promoter Score (eNPS) a Good Measure of Engagement?

Employee NPS has become a popular measure for employee engagement — but how useful is it and is a single measure of engagement the best way to improve the employee experience? What is eNPS? Employ...

By Jack Davies

What to Include in an Employee's Onboarding Experience

Meet Gene. Gene is your new software developer. Before coming to the company, he talked with two HR reps and the hiring manager. On his first day, he’s given 30 minutes of history about the company,...

By Diana Kaemingk


10 videos all employee experience professionals should watch

A business’s success begins and end with its employees. As they are the ones who shape customer and therefore brand experience, taking care of employees means taking care of the company. Employees a...

By Campbell George


4 ways CX & EX have more in common than you think

When companies devote more effort to improving the experiences had by customers and employees, the results speak for themselves. 84% of organizations that prioritize CX report an increase in revenue. ...

By Campbell George


Which sector has the most engaged employees?

Every quarter, we ask 5,000 employees around the world about their experiences at work — the results paint a varied picture with marked differences between the experiences of employees in different ...

By Jack Davies


Measuring employee morale by opening the door to instant feedback

Employee Morale is a delicate thing.  The slightest change in routine, procedure or guideline could throw your employees’ state of mind into a tailspin.  Think back to negative experiences in your...

By Jordan Katz


Everything You Need to Know About People Analytics

Today’s HR leaders are increasingly savvy and sophisticated when it comes to influencing their Executive peers. Their secret? They start with a pervasive belief that employees are the key driver of ...

By Jordan Katz

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