Employee Experience

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Hear from the HR leaders delivering breakthrough experiences for their people and get the latest insights and advice from our team of XM Scientists


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Designing Great Employee Onboarding Experiences

Onboarding is one of the most pivotal moments in an employee’s tenure with a company - it truly is a make or break moment. The Human Capital Institute (HCI, 2018) recently released results from an o...

By Liz Pavese-Kaplan


Using employee journey mapping to understand every moment that matters

Journey mapping is an activity typically associated with customer experience programs, but used properly, employee journey mapping can also be a great way to understand the moments that matter most to...

By Catherine Thurtle


What to Include in an Employee's Onboarding Experience

Meet Gene. Gene is your new software developer. Before coming to the company, he talked with two HR reps and the hiring manager. On his first day, he’s given 30 minutes of history about the company,...

By Diana Kaemingk


10 videos all employee experience professionals should watch

A business’s success begins and end with its employees. As they are the ones who shape customer and therefore brand experience, taking care of employees means taking care of the company. Employees a...

By Campbell George


4 ways CX & EX have more in common than you think

When companies devote more effort to improving the experiences had by customers and employees, the results speak for themselves. 84% of organizations that prioritize CX report an increase in revenue. ...

By Campbell George


Which sector has the most engaged employees?

Every quarter, we ask 5,000 employees around the world about their experiences at work — the results paint a varied picture with marked differences between the experiences of employees in different ...

By Jack Davies

Measuring employee morale by opening the door to instant feedback

Employee Morale is a delicate thing.  The slightest change in routine, procedure or guideline could throw your employees’ state of mind into a tailspin.  Think back to negative experiences in your...

By Jordan Katz


How to set up an employee feedback system

We can all pretty much agree that the success of any company depends on the engagement and performance of its employees. However, despite this commonly accepted ideal, organizations are still trying t...

By Ian McVey


How to Label Response Scale Points in Your Survey to Avoid Misdirecting Respondents

Have you ever been following navigation instructions while driving and wished that an instruction or street sign would’ve been more clear or specific? Maybe you couldn’t tell in time which lane le...

By Dave Vannette


6 Ways to Pretest Your Survey Before You Send It

Time is money, and often researchers want to send their surveys to respondents as quickly as possible, many times untested. But rushing to distribute a survey can often result in unforeseen problems w...

By Dave Vannette


Survey Straightlining: What is it? How can it hurt you? And how to protect against it.

Straightlining. It’s the bane of survey writers. It happens when your respondents rush through your survey clicking on the same response every time and it’s a serious threat to data quality. &n...

By Dave Vannette


Employee engagement strategies that will redefine your employees’ experience

Employee engagement research makes it crystal clear that employee engagement and the volume of disengaged employees has a direct impact on customer satisfaction and an organization’s ROI. In fact, y...

By Hannah Sieler

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