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Employee Experience

The latest people stories and insights

Hear from the HR leaders delivering breakthrough experiences for their people and get the latest insights and advice from our team of XM Scientists


Learn how to drive the employee experience with our ultimate guide.

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Effective one-on-one meetings - your guide to listening to employees

When the work we do feels meaningful, we’re challenged by our goals, and supported in achieving them. This creates a powerful experience. One of the best ways for leaders to foster meaningful, chall...

By Marcus Wolf


3 examples of innovative employee listening

Offering best-in-class employee experience has become critical to an organization’s success - from attracting top talent to increasing engagement across the entire lifecycle. And employees are keen ...

By Daniel Saunders


9 essential traits of effective managers (and how HR can help)

To roll out an employee experience (EX) initiative is to fully appreciate the impact people leaders have in your organization. Not only are managers the “boots on the ground” of any EX plan, but t...

By Qualtrics


8 ways to improve Customer Experience (CX) by empowering employees

If you’re looking to raise the bar on customer experience, look no further than your employees — harnessed in the right way, they’re one of the most effective levers any organization has. Find o...

By Elizabeth Kampf


The employee experience (EX) statistics you should know in 2020

The most successful companies understand that in order to deliver amazing products and customer experiences, it all starts with your people and their experiences at work. There's a wealth of employ...

By Campbell George


Developing employee personas to improve the workplace experience

Employee personas are becoming increasingly popular as organizations look to their HR teams to drive growth by designing employee experiences that improve engagement, productivity and retention. Find ...

By Jack Davies

10 ways to improve employee experience at your company

Companies today can’t get by with just offering basic benefits like PTO and health insurance, they must go above and beyond and provide employees with an exemplary experience in the workplace. The e...

By Diana Kaemingk


Recruiting airmen and retaining families-how X-data supports retention of service members

Finding the right mix of X (experience) and O (operational) data isn’t just about finding a better way to serve customers. It’s also about finding a better way to attract, retain, and understand t...

By Stephanie Thum


Why HR is the secret sauce for innovation

In the latest installment of our Employee Experience Visionaries series, we hear from Geoff Ho, PhD, Director of Organization Development Research at Rogers Communications about: How his team use...

By Qualtrics


Crate & Barrel on experience gaps: why they occur and how to close them

Experience gaps occur when a brand fails to meet expectations at any point along the customer journey. It could be a big brand disaster: “I didn’t expect the shop assistant to kick me in the sh...

By Jared Gardner


12 employee benefits and perks that your company should consider

There’s no denying it, a happy workforce is a productive workforce. Countless research reports back this up, and as the employee experience continues to evolve, employees expect their employers t...

By Diana Kaemingk


Why HR ‘doing things differently’ is the norm at Patagonia

Patagonia is ‘a cause, disguised as a company’ according to CHRO Dean Carter. In our new HR Visionaries series, he explores what makes the employee experience at Patagonia unique and explains why ...

By Jack Davies

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