Employee Experience
The latest people stories and insights
Hear from the HR leaders delivering breakthrough experiences for their people and get the latest insights and advice from our team of XM Scientists
Karalyn Smith, Chief People Officer at Sephora: On the ordinary moments that make the difference
Hear from Karalyn Smith, Chief People Officer at Sephora, about how they’re inspiring fearlessness, making ordinary moments count, adopting inclusive mindsets, and more. Over to Karalyn! On how ...
By Karalyn Smith
How to create a culture of innovation in the workplace
On average, 35% of company revenues are generated from products that didn’t exist 5 years ago. So with innovation such a crucial part of a business’ overall success, are you doing enough to foster...
By Daniel Saunders
25 employee experience thought leaders to follow on Twitter
Successful companies understand that the key to winning customers starts with their employees. In fact, searches for employee experience have risen by 270% in the past 5 years, as companies continue t...
By Qualtrics
Employee feedback: how to drive accountability and action
Employee feedback surveys are like gym memberships ...A simple but accurate analogy. Organizations can collect all the employee feedback they want from their employees but unless they communi...
By Benjamin Granger
Top 10 HR conferences to check out in 2021
From what was once a back-office function, HR has evolved to a strategic position in charge of managing the full employee experience (EX). And at a time when remote work has abruptly become the nor...
By Catherine Thurtle
Learn how to drive the employee experience with our ultimate guide.
Learn More4 ways CX & EX have more in common than you think
When companies devote more effort to improving the experiences had by customers and employees, the results speak for themselves. 84% of organizations that prioritize CX report an increase in revenue. ...
By Campbell George
Measuring employee morale by opening the door to instant feedback
Employee Morale is a delicate thing. The slightest change in routine, procedure or guideline could throw your employees’ state of mind into a tailspin. Think back to negative experiences in your...
By Jordan Katz
How to label response scale points in your survey to avoid misdirecting respondents
Have you ever been following navigation instructions while driving and wished that an instruction or street sign would’ve been more clear or specific? Maybe you couldn’t tell in time which lane le...
By Dave Vannette
Survey Straightlining: What is it? How can it hurt you? And how to protect against it.
Straightlining. It’s the bane of survey writers. It happens when your respondents rush through your survey clicking on the same response every time and it’s a serious threat to data quality. Mo...
By Dave Vannette
Measuring company culture through employee culture surveys
Culture, you know it when you see it Breakfast burritos, impromptu talent shows, and Irish video chats while you fill up your 10 a.m. Coke are just a few of the things you might run into on a given T...
By Jordan Menzel
6 Key Steps for Designing an Effective 360 Degree Feedback Program
HR experts know that traditional performance management can be controversial and a little tricky to incorporate in the workplace. In fact, many HR gurus believe that traditional performance management...
By Rachel Barker
Why Using Grid Questions Is Probably Hurting Your Data
Even for experienced researchers, intuition about survey design often runs counter to best practices outlined in survey methodology literature. One of the question types that we see used in web survey...
By Dave Vannette
How to Keep Your Surveys Out of the Spam Folder
You’ve put a lot of work into writing your survey questions, choosing your Target Audience and getting your survey ready for distribution. After you hit the send button, all your respondents need to...
By Braydon Anderson
Biased data are bad data: How to think about question order
The order in which you ask questions can make a huge difference in your data. If you’re not careful, you can inadvertently anchor your respondents and bias your data. And no one wants that. A cla...
By Dave Vannette
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