Employee Experience

The latest people stories and insights

Hear from the HR leaders delivering breakthrough experiences for their people and get the latest insights and advice from our team of XM Scientists

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Why you need to stop asking the question “how to be a good leader?”

There is no single answer to the question “how to be a good leader.” This is because every leader and team is different. People will value and respond to varying characteristics, and managers w...

By Steve Bennetts


How the LEGO Group is leading the way in people analytics

Before SAAS was even a thing, Melissa Kantor was working with Silicon Valley startups to implement advanced HR tech platforms. And after a jump across the pond to the UK, she enjoyed stints at some...

By Daniel Saunders


A guide for HR digital transformation

In the experience economy, businesses and their employees are demanding more than ever from the HR team. This is hardly a surprise given the digitization of HR regularly features as one of the top ...

By Steve Bennetts


3 examples of innovative employee listening

Offering best-in-class employee experience has become critical to an organization’s success - from attracting top talent to increasing engagement across the entire lifecycle. And employees are keen ...

By Daniel Saunders


9 essential traits of effective managers (and how HR can help)

To roll out an employee experience (EX) initiative is to fully appreciate the impact people leaders have in your organization. Not only are managers the “boots on the ground” of any EX plan, but t...

By Qualtrics


Scale your Employee Experience (EX) program, not your workload

If you ever need an example of how employee experience (EX) is changing the way businesses operate, then look no further than your office space. I’m sure just a handful of years ago employees wou...

By Stephen Choo

Employee Satisfaction Surveys: Best practices and sample questions

Improving employee satisfaction has been a goal of organizations since at least the 1930s, when psychologists began earnestly studying employee attitudes and how they were affected by the employer/emp...

By Scott Smith


What customer feedback can reveal about employee experience gaps

Monitoring customer feedback can be immensely valuable to organizations, especially those that invest in the capabilities and processes to analyze and respond to that feedback. It surfaces a spectrum ...

By Aimee Lucas


Sample Size Calculator

How many people do you need to interview to get results representative of the target population with the level of confidence that you are willing to accept? Sample Size Calculator Qualtrics offers a...

By Qualtrics


8 ways to improve Customer Experience (CX) by empowering employees

If you’re looking to raise the bar on customer experience, look no further than your employees — harnessed in the right way, they’re one of the most effective levers any organization has. Find o...

By Elizabeth Kampf


18 employee experience and engagement stats to know in 2019

The most successful companies understand that in order to deliver amazing products and customer experiences, it all starts at home - with the employee experience. There's a wealth of research out t...

By Campbell George


Developing employee personas to improve the workplace experience

Employee personas are becoming increasingly popular as organizations look to their HR teams to drive growth by designing employee experiences that improve engagement, productivity and retention. Find ...

By Jack Davies

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