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06/20/2018 10:00 am
06/20/2018 10:30 am
America/Los_Angeles
How to Develop a CX Management System
This webinar is Part 2 of the 5 Part CX Masterclass series. In this webinar, Matt Nelson reviews customer experience management systems and how to establish them.
You'll learn to capture feedback at every key touchpoint, how to close the loop at scale, the importance of integrating with your CRM, and how to manage with role-based views.