Research has shown that the employee and the customer experience are inevitably linked, yet the related programs are usually planned and run separately within an organization. In the experience economy, happy staff make for happy customers and in-turn happy customers lead to greater brand loyalty, increased sales and more profit.

This webinar, how to ignite your organization through leadership, is part 2 of the webinar series.
 
We will go through:

• Setting the corporate strategy with people and customers as the foundation from the board down,

• Aligning the executive leadership team around common objectives, metrics and values, and

• Role-modeling the behaviors you want to see in your people in terms of collaboration and innovation.