Experience Agents Product Terms
All capitalized terms not defined herein have the meanings given to them in the governing terms agreed between Qualtrics and Customer. Qualtrics may modify these terms at any time by posting a revised version on this website (https://www.qualtrics.com/experience-agent-terms/) or otherwise providing notice to Customer. By continuing to use the Cloud Service after the effective date of any modifications to these product terms, Customer agrees to be bound by the modified terms. Only the terms related to Customer’s specific purchase will apply to Customer.
Definitions
“Agent” means either a Survey Agent, Ticket Agent, or Digital Agent.
“Agent Studio” means the feature within the Cloud Service in which users define, configure, and deploy Agents.
Agent types
“Digital Agent” means a chatbot agent embedded on Customer’s webpage via site intercept. This agent could appear conditionally based on an individual’s actions or be “always on” on that website.
“Survey Agent” means an agent that surfaces within the survey experience when pre-defined signals are triggered based on responses from the individual completing the survey.
“Ticket Agent” means an agent integrated within the Cloud Service that initiates and performs support-related tasks in response to an individual working on a support ticket.
Usage Metric
“Agent Engagement” means any time an Agent commences its first autonomous action, including performing any automated processes, decision-making functions, or data interactions triggered by the Agent following authorization by a user or system activation.
Additional Terms
- Customer may build and test with up to 500 Agent Engagements per calendar month within Agent Studio free of charge that will not be counted for the purpose of tracking the Customer’s purchased volumes.
- Customer may deploy and generate Agents in various formats and with various instructions and limitations (“Inputs”). Based on Customer’s Inputs, the Cloud Service may (a) generate responses (“Outputs”) or (b) enable Agents to take actions on Customer’s behalf (“Actions”). For the purposes of the Agreement, Inputs and Outputs together are considered “Customer Data.” Customer is responsible for all Inputs and all Actions.
- Customer acknowledges that:
a. Outputs may be inaccurate or contain material errors, even if they appear detailed or specific.
b. Actions may contain errors or fail to operate as intended.
c. Customer must not rely on Outputs or Actions without independently verifying their accuracy.