eBook
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Getting started: 5 Steps to integrate digital into your CX efforts
Getting started: 5 Steps to integrate digital into your CX efforts
With consumers living in a digital-first world, it's pivotal that successful CX programs have a strategy to not only listen and understand their digital experience, but to improve it as part of the end-to-end customer journey.
To build a unified omnichannel experience, teams must collaborate, share insights, and leverage data across the entire customer journey.
Here are 5 steps to get you started on the process of building a customer-centric digital ecosystem.
In this ebook, you’ll learn
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Real life examples on how digital and CX teams can collaborate on a daily basis to enhance customer experiences, everywhere
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How to build a partnership with key stakeholders to identify initiatives and use cases for collaboration
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Where to set listening posts to gather customer feedback from multiple sources to create a unified experience across all channels
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