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XMI customer ratings – consumer NPS® scores, 2020 (by industry)
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Global HR executives overestimate how well their organizations use employee feedback
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Executives expect customers and employees to get more demanding
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XMI customer ratings – overall scores, 2020 (by industry)
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XMI customer ratings – overall scores, 2021 (by industry)
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XMI customer ratings – consumer NPS, 2023 (by industry)
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XM discussions: Leading through uncertainty with American Express
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