Contact Center Quality Management Software_
Smarter quality management and agent performance monitoring
Move beyond spotty and subjective quality assurance. Qualtrics AI-powered quality management solution scores every interaction in real time so you know how every agent is doing, and know every lever to pull to improve the experience for your customers while reducing operational costs.
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Qualtrics
Digital Effectiveness_
Know exactly where your agents can improve
Combine the power of AI with easy-to-use survey tools to create a holistic understanding of agent and team performance. Our solution brings together automated scores, post-interactions customer surveys, and quality analyst assessments all in one place.
Scorecard builder_
Intelligent, objective scoring
tailored to your business
Qualtrics uses AI and natural language processing to analyze everything from agent knowledge and empathy to script compliance and customer sentiment with an out-of-the-box, customizable scorecard builder. The result? Objective, transparent scoring that benefits both your agents and your customers.
Conversational Analytics_
100% scoring on
every channel
Our platform shows you every call, mention, post, chat, text, or any other interaction is automatically analyzed and scored in over 20 languages. There’s no need to listen in to calls or manually sift through chat logs: you’ll save time and money while ensuring a better experience for your customers.
Enhanced Script Compliance_
Take the risk out of compliance management
Qualtrics works in the background 24/7, poring over every word of every interaction. So when a call breaks protocols or strays the wrong side of any regulations, it immediately spots it and triggers an alert to notify the right people.
Ready to see the XM platform in action?
Ready to see the XM platform in action?
USER REVIEWS_
Loved by analysts.
Adored by customers.
Loved by analysts.
Adored by customers.
With Qualtrics, enabling the right teams to take action on customer feedback has become intuitive and seamless—this has elevated our customer experience to new heights across every moment that matters to our customers.
Matt Lombardi
Global VP of Customer Experience
ServiceNow
How we are driving growth_
Experience breakthroughs in every industry
Experience breakthroughs in every industry
increase in
customer
satisfaction
Improving outcomes for
customers and teams
Improving outcomes for
customers and teams
point NPS
increase in
first nine months
Ensuring that every
feedback loop is closed
Ensuring that every
feedback loop is closed
increase in
average customer
lifetime value
Using feedback to make
informed decisions
Using feedback to make
informed decisions
increase
in case
resolution
Combining CRM and VoC
into a powerful program
Combining CRM and VoC
into a powerful program
Book a personalized demo
Book a personalized demo