Customer Analytics Software_
Make data analysis accessible to all
Leverage dynamic AI analysis fine-tuned with use case-specific models to instantly transform complex customer data into clear, actionable recommendations without the need for specialized analytical skills.
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Qualtrics
Enhanced Listening_
Omni-channel analytics
Qualtrics uses Natural Language Understanding (NLU) to detect and interpret sentiment, effort, emotion, and intent in every customer interaction, enabling data-driven decision-making.
Easier data analysis_
Interactive dashboards
Use natural language queries to interact with your data, asking questions as you would a human expert, revealing deeper insights effortlessly.
Digital effectiveness_
Customer journey optimization
Take your customers where they want to go–in the fastest and most profitable way. Map out the end-to-end customer journey to develop a deeper understanding of customer behavior and frustrations. Automatically spot friction points and identify how to fix them.
Close digital experience gaps_
Digital experience analytics
Watch replays of visitor sessions to identify the root cause of frustrations, errors, and negative trending engagement metrics. Combine your experience data with third-party operational data all on a single dashboard to improve customer acquisition and conversion rates.
Ready to see the XM platform in action?
Ready to see the XM platform in action?
USER REVIEWS_
Loved by analysts.
Adored by customers.
Loved by analysts.
Adored by customers.
With Qualtrics, enabling the right teams to take action on customer feedback has become intuitive and seamless—this has elevated our customer experience to new heights across every moment that matters to our customers.
Matt Lombardi
Global VP of Customer Experience
ServiceNow
How we are driving growth_
Experience breakthroughs in every industry
Experience breakthroughs in every industry
increase in
customer
satisfaction
Improving outcomes for
customers and teams
Improving outcomes for
customers and teams
point NPS
increase in
first nine months
Ensuring that every
feedback loop is closed
Ensuring that every
feedback loop is closed
increase in
average customer
lifetime value
Using feedback to make
informed decisions
Using feedback to make
informed decisions
increase
in case
resolution
Combining CRM and VoC
into a powerful program
Combining CRM and VoC
into a powerful program
Book a personalized demo
Book a personalized demo