Qualtrics customer satisfaction
Track your customer satisfaction in real-time, across every channel, and identify the actions to take to design and improve experiences that drive loyalty and revenue.
The world’s best brands trust Qualtrics to deliver breakthrough customer experiences
Loved by analysts. Adored by customers.
Qualtrics has been named a leader by Gartner. And our customers are pretty happy too…
Digital customer experience software
Design digital customer experiences that drive results
Bring together experience data, behavioral heuristics, and journey optimization to eliminate guesswork. Design, visualize, and orchestrate digital experiences that are optimized for the metrics that matter most to your business.
Deliver in-person experiences with bottom-line impact
Turn every physical customer interaction into an opportunity to increase revenue and loyalty with real-time insights surfaced from both customer and employee feedback.
Contact center experience software
Make your contact center your competitive advantage
Qualtrics brings together omnichannel analytics and AI-powered automation to help you understand customers better than ever, respond in the right ways every time, and keep every customer happy — all while reducing the cost to serve.
The operating system for breakthrough customer experiences
- No-code, drag-and-drop survey builder
- Omni-channel distribution inc. mobile, web, email, social + more
- Pre-built projects and programs by industry and use case
- Intuitive, real-time dashboards customizable by role
- Automatic alerts via web, mobile and 3rd party tools
- Powerful text, stats, voice, and predictive analytics
- Recommended actions based on deep insights
- Closed-loop ticketing tools built in
- Integrations into your existing tools and processes
- Automated actions and workflows
- Enterprise-grade security as standard
- Access to Qualtrics consulting services and 120+ partners