Provide human-centered healthcare experiences
at scale
Exceptional patient and employee experiences are key to improved outcomes in healthcare. Getting it right goes beyond point-in-time patient satisfaction surveys, health surveys or an annual employee pulse. Offering experiences powered by empathy requires a complete understanding of what matters most to staff and patients across every interaction.
The world’s leading healthcare companies trust Qualtrics
Start your patient and employee experience transformation here
Modernize your patient experience
Migrate regulatory (CAHPS) programs to the XM platform and access real-time data. Modernize service recovery with automation and AI for a close-looped experience that enables empathetic actions.
Improve consumer ease & access
Expand how you gather patient feedback – from awareness to ongoing care – to improve efficiency and meaningfulness across experiences.
Partner with & engage your people
Empower employees with convenient and timely data to deliver impactful patient experiences. Measure and act on engagement to improve retention and well-being.
See how healthcare experience management works
Improving experiences with 600+
healthcare organizations
We wanted to reach the next level of patient experience, and that’s why we connected with Qualtrics.
Chief Analytics Officer
Community Health Network
Operationalize empathy across your organization
What does the healthcare experience evolution look like? A holistic approach to experiences that enables empathy at scale to:
- Engage patients, staff, and providers on their terms
- Investigate key moments in their journey
- Act quickly to drive outcomes
All this on a single platform.
Safe, secure, and certified for the healthcare industry
You can rest assured the XM Platform provides everything you need to meet regulatory requirements while evolving your program to enable more human-centric experiences for patients, employees, and the communities you serve.
- Qualtrics is a CAHPS approved vendor with the ability to offer all regulatory programs displayed in our dashboards.
- Our platform includes a robust set of integrations – including Magnet benchmarks, AHRQ Culture of Safety Survey, and Vizient – to help you see where you stand in the market.
- Qualtrics is HITRUST certified and offers everything you need to be FedRAMP and GDPR compliant.
