Qualtrics Net Promoter Score (NPS) Software
Measure, analyze and improve NPS
Collect feedback through multiple platforms, including email, messaging apps, mobile, and offline surveys. With flexible dashboards and pre-configured reports, you can get the right information to the right people in real-time so they can act quickly to improve the customer experience.
Improving the customer experience for the world’s top brands
Use NPS data to predict and prevent customers from leaving
Use your NPS data to make powerful projections about customer behavior, like whether they’re at risk of churn.
With AI and predictive analytics, you can combine NPS with your operational data – such as spend or repeat visits – to predict customer behavior and potential impacts on your core operational metrics.
Close the loop immediately with higher quality feedback
Uncover layers of valuable context with intelligent follow-up questioning that dynamically adapts to customer input, ensuring nothing of importance is missed. Increase resolution rates and customer satisfaction by employing an AI-driven approach that feels natural and attentive, fostering positive customer relations.
Collect feedback at every touchpoint
Improve your response rates by engaging customers on the devices and platforms they want to use. With NPS on Qualtrics XM for Customer Experience you can collect customer feedback through email, text, mobile and more.
See how our NPS solution works
Loved by analysts. Adored by customers.
Qualtrics has been named a leader by Gartner. And our customers are pretty happy too…
Sebastian McClintock
Customer Experience Director at Delivery Hero
In just one year, Qualtrics has helped us to make huge improvements in customer satisfaction. Our NPS improvements are through the ceiling because now our customer service staff feel responsible for the customer’s experience.