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Qualtrics Net Promoter Score Software

Measure, analyze and improve Net Promoter Score® (NPS) across your organization with Qualtrics NPS software.

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Improving the customer experience for the world’s top brands


The top rated net promoter score (NPS®) software

The crowd has spoken. Qualtrics is proud to be the XM pioneer and NPS® software category leader in the top right quadrant on the #1 independent software review site.

Read unbiased reviews from real customers and compare for yourself.

Read Qualtrics Customer Experience reviews on G2

Measure, analyze, and improve NPS® across your organization


Measure NPS® at every touchpoint

Move beyond legacy customer feedback collection and start conversations with customers wherever they are through apps, websites, email, SMS, chatbots and many more.

Predict what customers will do next

Identify at-risk customers using churn data and experience data to step in and improve the experience with prediction modelling powered by Qualtrics iQ.

Embed CX throughout your organization

Activate your organization by embedding CX into your employees’ daily routines and the tools and processes they already use so that everyone can effectively interact with and take action on customer insights. .

With Qualtrics Net Promoter® Score software you can:


  • Segment customers by loyalty
  • Identify unsatisfied and at-risk customers
  • Optimise around a single customer metric
  • Benchmark against industry and competitor scores
  • Uncover customer loyalty drivers
  • Monitor improvements in products, services and across the entire customer journey

Loved by analysts. Adored by customers.

CustomerXM has been named by Gartner as a leader in Customer Experience software. And our customers are pretty happy too…

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