Net Promoter Score® (NPS®) is one of the most common customer experience metrics used by companies around the world. With Qualtrics’ NPS software, you get a simple, flexible and powerful platform to engage your customers.
CustomerXM has been named by Gartner as a leader in voice of the customer. And our customers are pretty happy too…
Measure NPS® at every touchpoint
Move beyond legacy customer feedback collection and start conversations with customers wherever they are through apps, websites, email, SMS, chatbots and many more.
Predict what customers will do next
Identify at-risk customers using churn data and experience data to step in and improve the experience with prediction modelling powered by Qualtrics iQ.
Embed CX throughout your organization
Activate your organization by embedding CX into your employees’ daily routines and the tools and processes they already use so that everyone can effectively interact with and take action on customer insights.
Improve your response rates by engaging customers on the devices and platforms they want to use. With NPS® on Qualtrics CustomerXM™ you can collect customer feedback through: