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Healthcare and patient experience management

Collect feedback before, during, and post care to get a 360° view of the patient experience and take action to improve care, safety, retention, and grow your brand.

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The world’s best brands turn to Qualtrics to deliver breakthrough customer experiences

Loved by analysts. Adored by customers.

Qualtrics has been named a leader by Gartner. And our customers are pretty happy too...

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See how it works

Connect the dots across every touchpoint

Install listening posts at every stage in the patient journey, from finding a provider, to receiving care, and post-care follow-up. Gather feedback across 120+ different channels, and see all your feedback on a single platform.

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Combine patient experience and CAHPS

Qualtrics is CAHPS certified, so you’ll see all your patient feedback in one place alongside your existing CAHPS surveys for a complete view of the experience.

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Take the right action across the patient journey

From improving your digital services and patient communications to designing new ways to access healthcare, you’ll see the actions that will have the biggest impact on patient satisfaction, loyalty and health outcomes so you know where to focus your improvements.

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Safe, secure, and certified for the healthcare industry

You can rest assured the XM Platform provides everything you need to meet regulatory requirements while evolving your program to enable more human-centric experiences for patients, employees, and the communities you serve.


  • Qualtrics is a CAHPS-approved vendor with the ability to offer all regulatory programs displayed in our dashboards.
  • Our platform includes a robust set of integrations – including Magnet benchmarks, AHRQ Culture of Safety Survey, and Vizient – to help you see where you stand in the market.
  • Qualtrics is HITRUST certified and offers everything you need to be  FedRAMP and GDPR compliant.

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Optimize your healthcare experience