Healthcare and Patient Experience Management

Collect feedback before, during, and post care to get a 360° view of the patient experience and take action to improve care, safety, retention, and grow your brand.

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The world’s leading healthcare organizations turn to Qualtrics to improve the patient experience


Loved by analysts. Adored by customers.

CustomerXM has been named by Gartner as a leader in voice of the customer. And our customers are pretty happy too…

Jeffrey Woods

National Patient Experience Manager

Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it

Top rated for functionality, value, and overall satisfaction


See how it works

Connect the dots across every touchpoint

Install listening posts at every stage in the patient journey, from finding a provider, to receiving care, and post-care follow-up. Gather feedback across 120+ different channels, and see all your feedback on a single platform.

Combine patient experience and CAHPS


Qualtrics is CAHPS certified, so you’ll see all your patient feedback in one place alongside your existing CAHPS surveys for a complete view of the experience.

Take the right action across the patient journey


From improving your digital services and patient communications to designing new ways to access healthcare, you’ll see the actions that will have the biggest impact on patient satisfaction, loyalty and health outcomes so you know where to focus your improvements.

Industry leader in security

ISO 27001 CERTIFICATION

The recognized standard for proactive risk management, ISO 27001 ensures information security best practices in asset management, access control, cryptography, and network security.

FEDRAMP

The gold standard of U.S. federal security compliance, FedRAMP provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services.

HITRUST

The industry standard for HIPAA security requirements, Qualtrics is the only experience management platform that is Health Information Trust Alliance (HITRUST) certified.

SOC2 TYPE 2 CERTIFICATION

The widely recognized standard for a comprehensive security program, Qualtrics has achieved SOC2 Type 2 certification with the security, availability, and confidentiality trust principles.

Optimize your healthcare experience