Speech Analytics Software_
Tune in to every word,
on every channel
Our omnichannel analytics engine goes through every call, mention, post, chat, text, and email to understand the root cause of customer friction (or delight) and deliver real-time insights to every team in the organization.
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Qualtrics
Natural Language Understanding_
Omni-channel conversational analytics
Optimize customer interactions with our advanced speech and text analytics engine. Qualtrics uses Natural Language Understanding (NLU) to detect and interpret sentiment, effort, emotion, and intent in every customer interaction, enabling data-driven decision-making.
Speech Analytics Engine_
Human-level understanding,
machine-level scalability
Our speech analytics engine is tailored to recognize and analyze terminology from various industries, enhancing insights' relevance and accuracy. The engine supports over 20 languages, ensuring effective communication and understanding across global customer bases.
Close Experience Gaps_
Real-time action at scale
Real-time action at scale
Uncovering insights is only half the battle – it’s what you do with that insight that counts. Combine omnichannel analytics with our automated action engine to notify the right people, raise tickets, and close the gaps, using each customer’s past interactions, sentiment, intent, and behavior to trigger action in the right context.
Ready to see the XM platform in action?
Ready to see the XM platform in action?
USER REVIEWS_
Loved by analysts.
Adored by customers.
Loved by analysts.
Adored by customers.
With Qualtrics, enabling the right teams to take action on customer feedback has become intuitive and seamless—this has elevated our customer experience to new heights across every moment that matters to our customers.
Matt Lombardi
Global VP of Customer Experience
ServiceNow
How we are driving growth_
Experience breakthroughs in every industry
Experience breakthroughs in every industry
increase in
customer
satisfaction
Improving outcomes for
customers and teams
Improving outcomes for
customers and teams
point NPS
increase in
first nine months
Ensuring that every
feedback loop is closed
Ensuring that every
feedback loop is closed
increase in
average customer
lifetime value
Using feedback to make
informed decisions
Using feedback to make
informed decisions
increase
in case
resolution
Combining CRM and VoC
into a powerful program
Combining CRM and VoC
into a powerful program
Book a personalized demo
Book a personalized demo