Assist Digital + QUALTRICS
"Qualtrics is a powerful enterprise customer feedback platform, with strong survey design tools and intelligent dashboard powered by AI. Qualtrics is a strategic partner for AssistDigital because - despite other customer feedback platform - it is open! letting us to provide a broad set of CRM consulting services, by giving our Client a the right flexibility at a fair price"
We provide end to end services blending human and artificial intelligence to improve your business performances, by focusing mainly on the following services:
User Research & Customer Insights (Customer Feedback program)
Service & Ux design
CRM System Integration (IVR, CTI, Istant Messaging, ecc)
AI & Automation (Chat Bot, Vocal IVR, ecc)
Data & Analytics 7)Marketing Automation (tech and operations)
Digital Communication & Content Adapation and Tagging
Multi-Channel Customer Operation (Phone, Livechat, SMS, Whatsup,ecc)
WHY ASSIST DIGITAL?
We Connect Design, Tech, People & Business. We are able to provide and end-to-end service for customer feedback program setup or optimization, spanning from Design the closed-loop operating model, design surveys and dashboards, Qualtrics technical implementation and system integration with legacy systems, Multi-channel Customer Operations support (phone, sms, direct email, ecc), close-the-loop continuous improvement
Utilities & Energy
Media & Cable
CRM & Marketing Automation service line Director