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Assist Digital + QUALTRICS

"Qualtrics is a powerful enterprise customer feedback platform, with strong survey design tools and intelligent dashboard powered by AI. Qualtrics is a strategic partner for AssistDigital because - despite other customer feedback platform - it is open! letting us to provide a broad set of CRM consulting services, by giving our Client a the right flexibility at a fair price"

We provide end to end services blending human and artificial intelligence to improve your business performances, by focusing mainly on the following services:

  1. CRM advisory

  2. User Research & Customer Insights (Customer Feedback program)

  3. Service & Ux design

  4. CRM System Integration (IVR, CTI, Istant Messaging, ecc)

  5. AI & Automation (Chat Bot, Vocal IVR, ecc)

  6. Data & Analytics 7)Marketing Automation (tech and operations)

  7. Digital Communication & Content Adapation and Tagging

  8. Multi-Channel Customer Operation (Phone, Livechat, SMS, Whatsup,ecc)

WHY ASSIST DIGITAL?

We Connect Design, Tech, People & Business. We are able to provide and end-to-end service for customer feedback program setup or optimization, spanning from Design the closed-loop operating model, design surveys and dashboards, Qualtrics technical implementation and system integration with legacy systems, Multi-channel Customer Operations support (phone, sms, direct email, ecc), close-the-loop continuous improvement

Industries

Utilities & Energy

Media & Cable

Automotive

Financial Services

Regions served

Europe

Contact Us

"Qualtrics is a powerful enterprise customer feedback platform, with strong survey design tools and intelligent dashboard powered by AI. Qualtrics is a strategic partner for AssistDigital because - despite other customer feedback platform - it is open! letting us to provide a broad set of CRM consulting services, by giving our Client a the right flexibility at a fair price"

Ivan Colombo

CRM & Marketing Automation service line Director