Lateral Unit + QUALTRICS
"We are very pleased with our partnership with Qualtrics. We look forward to continue driving the expansion of the customer-centric paradigm."
We get deeply involved in our client’s VoC challenges, enabling capabilities for an integrated systemic customer experience management.
We carry out a sound strategy to refine and transform data, gathering fundamental Experience & Operational indicators and tracking their behaviour as enterprise KPIs.
Our support services ensure that our clients have a continuous CX improvement plan.
WHY LATERAL UNIT?
Our value offering covers the entire spectrum for Experience Management: from software licensing to complex Voice of the Customer turnkey projects.
Our implementation services range from XM platform customization to its CRM and/or ERP systems integration.
Our permanent consulting services over time guarantee successful projects, our clients’ satisfaction with Qualtrics technology as well as the maximum use of licensed products.
Additionally, we offer managed services for the entire XM platform.
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