Reply + QUALTRICS
"Approaching the complex topic of Customer Experience in an orchestrated way constantly presents companies with new challenges. A comprehensive understanding is indispensable, which, in addition to precise knowledge of consumer and user needs, also includes an outstanding creative and technical implementation at all touchpoints. In this sense Qualtrics is a central and essential enabler for fulfilling our mission to shape the future of Customer and Brand Experience by unleashing creativity and harnessing latest technologies."
Reply specialises in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialised companies supporting key European industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of big data, cloud computing, digital media and the Internet of Things. Reply services include: Consulting, System Integration and Digital Services.
Reply is positioned in the Gartner Leader Quadrant for CRM and Customer Experience Implementation Services due to its committed focus on creativity and innovation, as well as its ability to deliver through the use of technology and adept consulting. Reply’s approach to CRM and CX projects is based on a Multi Dimensional Approach. This methodology allows Reply to understand, design and implement complex CRM and Customer Experience solutions that combine customer journey analysis, UX and digital design, process definition, CRM platforms, technological architectures and data analysis, all with a human centric design approach. Together with Qualtrics we are able to attract and retain customers in the long term with exceptional experiences. An extraordinary benefit for our customers.
Retail & Consumer Goods
Utilities & Energy
Chief Technology Officer