At SMT, it is our mission to help spread world’s best Experience Management technology solution and make sure that customers in all corners of the world can benefit from it. We do this by partnering with Qualtrics, providing expert advice and creating business solutions adapted for the market realities. Our team combines more than a decade of practical experience in Customer Experience Management and large business change management programs.


SMT partners with Qualtrics to build truly transformational Customer Experience programs and help companies become better versions of themselves by listening and acting on their customers’ feedback. We go where you are, we are very likely to speak your language, we will go an extra mile to help you keep the promises you are making to your customers.


Financial Services

Media & Cable


Retail & Consumer Goods

Utilities & Energy

Regions served

South America

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"By partnering with Qualtrics we aim to become the leading Customer Experience consultant company in LATAM and strengthen our position in other corners of the world. Qualtrics solution is the foundation to help our clients deliver real Customer Experience Transformation programs."


Managing Director