XPMatters + Qualtrics
XPMatters is a full-service Experience Management (XM) firm empowering retail-based brands where experience matters most.
About XPMatters
XPMatters is an XM consultancy helping companies define, measure and improve the experience of their employees, customers and brand. We help our clients understand which aspects of the experience journey are most critical in building loyalty, and we provide specific actions to enhance it, boosting loyalty and engagement.
Why XPMatters?
Our roots are in serving restaurants, retailers, grocers, convenience stores and personal service providers whose businesses rely heavily on the in-store experience. We have worked with some of the most recognizable brands in the world. Our insights have led to operational, marketing and organizational changes that have improved the experience and ultimately increased revenue and profit.
Offerings
- CX and EX Implementation services.
- CX and EX Strategy and Program Management – we help customers chart a path to increased XM maturity and help implement those plans
- CX and EX Analytics and Actionable Insights – we translate complex data sets into compelling narratives using advanced
statistical and text analysis - CX and EX Technical Solutions – we make the technical changes in platform to maintain and advance your XM program
- CX and EX Utilization Monitoring – we provide ongoing customer success through monitoring platform adoption, recommending relevant platform engagement to enhance ROI
- English
- AMER
- EMEA
- Financial Services & Insurance
- Travel & Hospitality
- Retail
- Advisory
- Implementation
