RESEARCH
Consumer feedback channels
Consumer feedback channels
Consumers globally told us if and how they shared their experience following a good or bad interaction with an organization.
In this report, you'll learn
-
Consumers today are less likely to give companies feedback directly
-
People most frequently share feedback with friends and family
-
Consumers share negative feedback through websites and email
-
Websites surveys skew positive while emails skew negative
Download now
The world’s top brands trust Qualtrics to deliver breakthrough experiences
Related Content
Explore more resources
eBook
2026 Consumer Experience
2026 Consumer Experience
Trends Report
eBook
Special report: Building consumer trust
eBook