RESEARCH
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HR executives and xm

To understand the current state of Experience Management (XM) in HR, Qualtrics XM Institute surveyed senior leaders in HR/People Operations about their companies’ XM efforts.
 

In this report, you'll learn

  • HR is growning in importance around the world

  • HR leaders reported strong EX management capabilities, but there's room for improvement

  • Lack of clear strategy' is the top obstacle to EX success

  • There's a high perceived value in connecting employee and customer experience

  • Data privacy and quality are the top concerns for disparate employee data storage

The world’s top brands trust Qualtrics to deliver breakthrough experiences
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