RESEARCH
HR executives and XM
HR executives and XM
To understand the current state of Experience Management (XM) in HR, Qualtrics XM Institute surveyed senior leaders in HR/People Operations about their companies’ XM efforts.
In this report, you'll learn
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HR is growning in importance around the world
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HR leaders reported strong EX management capabilities, but there's room for improvement
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Lack of clear strategy' is the top obstacle to EX success
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There's a high perceived value in connecting employee and customer experience
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Data privacy and quality are the top concerns for disparate employee data storage
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