Qualtrics Customer Experience Management

What is Customer Experience Management?

Improving customer experience is paramount if your goal is to reduce customer churn and attrition. Qualtrics offers the world’s most agile Customer Experience Management (CEM) platform. No matter where your enterprise is in terms of CX maturity or customer feedback management, Qualtrics will help provide your business with a single source of real-time customer insights to help you retain customers.

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3 ways the Qualtrics Customer Experience platform pays back

Cost to Acquire and Serve a Customer

CX lowers costs, it doesn’t just drive satisfaction. The better you understand your existing customers’ experiences, the better you can understand your prospect base.

Customer Churn and Resilience

Reducing customer churn is always desirable and rarely achievable. Churn results from both poor touchpoint experiences (operational failures) and poor overall experiences (strategic stumbles against the market).

Market Differentiation

Understanding what drives your customers’ sentiment and what drives their spending is paramount, but the next strategic step must be to understand direct competitors.

Loved by analysts. Trusted by customers.

G2 Crowd
Leader 2018

TrustRadius
Top Rated 2018

Temkin Group
CX Vendor 2018

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Why choose Qualtrics?

All your data
in one place

Connect all your data with APIs with Salesforce, Tableau, Marketo, Google Analytics, Adobe Analytics and more.

Best-in-class
security

With secure data centres, access control, cloud infrastructure, high-end firewalls and network security, all your data is safe and available for your eyes only.

Advanced features
made simple

In just a few clicks, view your data on customisable drag-and-drop dashboards, powered by some of the most advanced analytics on the planet.

Access and upload data from anywhere

With a cloud infrastructure, you can access and upload data wherever your customers are. With redundant data storage and 99.7% uptime since 2010, you’ll always have access.

The only survey platform you’ll ever need

From simple one-off surveys to sophisticated global experience management solutions – Qualtrics scales with your ambitions. Our survey platform powers everything from market research projects to customer experience, product testing, employee experience and brand tracking projects. Trusted by 9,000+ businesses and institutions worldwide, including over 80% of the Fortune 100, our survey software helps them optimise the four core experiences of business: customers, employees, products, and brands.

survey software integrations

More than 9,000 brands across Asia and around the world use Qualtrics

“Qualtrics enables me to conduct research efficiently, quickly, and inexpensively. Thanks to Qualtrics I have conducted over 100 research studies and have develop cutting-edge research findings, which have been published in Harvard Business.”

“Qualtrics technology helps OCBC Bank sift through over 30 touchpoints in two countries and over 150,000 responses every year. The technology has helped OCBC Bank grow faster than the market and increase its customer base year on year.”

Meet the software that powers more than 1 billion surveys each year!

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