Qualtrics Voice of Customer (VoC) solutions

Voice of Customer (VoC) by Qualtrics helps your turn customers into fanatics

Qualtrics Customer Experience is the world’s most agile platform for Voice of Customer Programs. We provide your business with a single source of real-time customer insights that are readily accessible across the enterprise.

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3 benefits of measuring Voice of Customer (VoC) with Qualtrics

Become customer-focused

By exposing dashboards with trending data points like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and more, it makes it easier to motivate business leaders and the entire organisation to be more customer-focused.

Reduce Customer Churn

By visualising customer feedback in realtime helps identify 'at-risk' customers and account. Many brands have implemented VoC programs with processes to respond to customers and accounts that have been identified as 'at-risk' via customer feedback loops.

Flexible dashboards for every role

Real-time reporting on customer feedback available on all devices - desktop, tablets and mobile, with user configurable permissions that allow certain data points to the displayed to certain people/teams, based on seniority.

Loved by analysts. Trusted by customers.

G2 Crowd
Leader 2018

TrustRadius
Top Rated 2018

Temkin Group
CX Vendor 2018

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Why choose Qualtrics?

All your data
in one place

Connect all your data with APIs with Salesforce, Tableau, Marketo, Google Analytics, Adobe Analytics and more.

Best-in-class
security

With secure data centres, access control, cloud infrastructure, high-end firewalls and network security, all your data is safe and available for your eyes only.

Advanced features
made simple

In just a few clicks, view your data on customisable drag-and-drop dashboards, powered by some of the most advanced analytics on the planet.

Access and upload data from anywhere

With a cloud infrastructure, you can access and upload data wherever your customers are. With redundant data storage and 99.7% uptime since 2010, you’ll always have access.

The only survey platform you’ll ever need

From simple one-off surveys to sophisticated global experience management solutions – Qualtrics scales with your ambitions. Our survey platform powers everything from market research projects to customer experience, product testing, employee experience and brand tracking projects. Trusted by 9,000+ businesses and institutions worldwide, including over 80% of the Fortune 100, our survey software helps them optimise the four core experiences of business: customers, employees, products, and brands.

survey software integrations

More than 9,000 brands across Asia and around the world use Qualtrics

“Qualtrics enables me to conduct research efficiently, quickly, and inexpensively. Thanks to Qualtrics I have conducted over 100 research studies and have develop cutting-edge research findings, which have been published in Harvard Business.”

“Qualtrics technology helps OCBC Bank sift through over 30 touchpoints in two countries and over 150,000 responses every year. The technology has helped OCBC Bank grow faster than the market and increase its customer base year on year.”

Meet the software that powers more than 1 billion surveys each year!

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