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Qualtrics Subprocessors

Qualtrics currently uses the following subprocessors to process personal data in the Cloud Services:
 

Mandatory Subprocessors:

The following subprocessors are mandatory for all customers using the Cloud Service

Sub-processor Registered Address Purpose Mandatory Service
Amazon Web Services 410 Terry Avenue North, Seattle, WA, 98109, USA Infrastructure / hosting services and storage, including backups. Software delivery and associated services. Yes
Akamai  145 Broadway, Cambridge, MA, 02142, USA Content delivery network and web application firewall for our web services. Yes
Cloudflare 101 Townsend Street, San Francisco, CA, 94107, USA Content delivery network and web application firewall for our web services. Yes
Databricks, Inc. 160 Spear Street, Suite 1300, San Francisco, CA, 94105, USA Infrastructure to streamline data ingestion, schematization assessment, and management. Yes for Customer Journey Orchestration and Analytics services only
IBM Cloud 1 New Orchard Road, Armonk, NY, 10504, USA Data hosting facilities. Yes for XM Discover and Qualtrics Connect only
InfoCepts, LLC 11/1 I.T. Park, Parsodi, Nagpur, 440022, India Customer Service Centers for Support. Yes for XM Discover and Qualtrics Connect only

 

Optional Subprocessors Offering Technical Functionality: 

These services are optional as requested by Customer:

 

Sub-processor Registered Address Purpose
Amazon Web Services 410 Terry Avenue North, Seattle, WA, 98109, USA AI capabilities, including generative AI.
Boomi LP 1400 Liberty Ridge Drive, Chesterbrook, PA, 19087, USA Data transfers, integrations and automations.
CollabIP, Inc. dba Tethr 9606 North Mopac Expy Bldg 1, Suite 110, Austin, TX, 78759, USA Speech-to-text data collection.
FullStory, Inc. 1745 Peachtree St. NE, Suite G, Atlanta, GA, 30309, USA Website session replay and website analytics software.
IVR Technology Group, LLC 65 Lawrence Bell Drive, Suite 102, Amherst, NY, 14221, USA Automated phone system technology.
Google, LLC 1600 Amphitheatre Parkway, Mountain View, CA, 94043, USA Translation service.
Imperium, LLC  53 Riverside Ave, Westport, CT, 06880, USA Improves fraud detection (“ballot stuffing”)  by assessing respondent metadata to determine the likelihood that the same respondent is answering repeatedly.
InterOperability Bidco, Inc., dba Rhapsody 100 High Street Suite 1560, Boston, MA, 02110, USA Healthcare systems and applications integration. 
Microsoft Corporation One Microsoft Way, Redmond, WA, 98052, USA Translation service.

Microsoft Azure – VDI environment for support purposes – Limited to specific customers where agreed in an order form.

Microsoft Azure – AI capabilities, including generative AI
OpenAI, LLC 548 Market Street PMB 97273, San Francisco, CA, 94104, USA AI capabilities, including generative AI.
Quantum Metric, Inc. 10807 New Allegiance Drive, Ste. 155, Colorado Springs, CO, 80921, USA Website session replay and website analytics software. 
Ratings MD, LLC 3423 Piedmont Rd., Atlanta, GA, 30305, USA Patient feedback collection, doctor and hospital Google Reviews software. 
Twilio Ireland Limited 25-28 North Wall Quay, Dublin 1, Ireland Enables users to send surveys via SMS.
Voxpopme, Inc. 4610 S Ulster Street, Suite 150, Denver, CO, 80237, USA  Video capture and analytics capabilities for recorded videos.
Wilmac Business Equipment Co., Inc. 73 State Street, Rochester, NY, 14614, USA Voice recording and analytics capabilities.

 

Optional Subprocessors Offering Professional Services: 

These services are optional as requested by Customer:

Sub-processor Registered Address Purpose
Ability Shared 12 Av. Léon Harmel, 92160 Antony, France Implementation and professional services. 
Acceleration Strategy (ASI) 1370 Don Mills Road Suite 300, Unit 26, North York, ON M3B 3P3, Canada Implementation and professional services. 
Acorn Marketing & Research Consultants (International) Limited Unit 906-909, 9/F, Island Place Tower, 510 Kings Road, Hong Kong Implementation and professional services. 
ACT XM Level 10, 580 George Street, Sydney, 2000, NSW, Australia Implementation and professional services. 
AKT 26 Harokmim St., Azrieli Center, Holon, Israel Implementation and professional services. 
ALA Consulting 30870 Falkirk Dr., Westlake, OH, 44145, USA Implementation and professional services.
Appen Butler Hill Inc. 12131 113th Ave NE, Suite #100, Kirkland, WA, 98034, USA Translation service.
Assist Digital S.p.A. Via Angelo Inganni, 93 – Milan 20147, Italy Implementation and professional services.
Automated Data Processing Technicians Inc., dba ADAPT Inc. 5610 Rowland Road, Suite 160, Minnetonka, MN, 55343 USA Survey processing services.
B3Intelligence Ltd.  503-100 Sheppard Avenue East, Toronto ON M2N6N5, Canada Data scrubbing services (available via Research Services only). 
BearingPoint France SAS 1 Passerelle des Reflets 92913 Paris la Défense Cedex, France Implementation and professional services.
Big Village Australia Pty Ltd 1 Level 1 459 Little Collins Street, Melbourne VIC 3000, Australia Implementation and professional services.
Capgemini Brasil S.A Alameda Grajau, 60 14o, 15o E 16o Andares, Alphaville, Barueri, Sao Paulo, 06454-050, Brazil Implementation and professional services. 
Capventis Building 4, Cherrywood Business Park, Dublin. D18 K7W4, Ireland Implementation and professional services. 
commonFont, LLC 220 W Lamme St, Suite 2A, Bozeman, MT, 59715, USA Implementation and professional services. 
Damato Services, LLC, dba Safeway Shredding 48141 West Road, Wixom, MI, 48393, USA Document shredding services (CAHPS Programmes only).
Davidson Level 12, 240 Queen Street, Brisbane 4000 Queensland, Australia Implementation and professional services. 
Empatix Consulting 179 Highland Rd, Andover, MA, 01810, USA Implementation and professional services. 
Employee Pulsecheck, t/a Karian & Box 1st Floor, 22 Lendal, York North Yorkshire, YO1 8AA, UK Implementation and professional services.
Ernst & Young LLP 5 Times Square, New York, NY, 10036, USA Implementation and professional services. 
Escalent Inc. 17430 College Parkway, Livonia, MI, 48152, USA Implementation and professional services. 
Exture Inc. VORT Shibuya 10F, 3-26-17, Shibuya, Shibuya-ku, Tokyo 150-0002, Japan Implementation and professional services. 
Fabric Consulting, LLC 27 Lexington Ln., Staten Island, NY, 10308, USA Implementation and professional services. 
Farlinium, LLC 1350 Beverly Rd, Suite 115-294, McLean, VA, 22101, USA Implementation and professional services. 
Feedback Works Ltd. Brightwell Grange, Britwell Road, Slough, SL1 8DF, UK Implementation and professional services. 
FP Horak Company 527 W Morley Dr., Saginaw, MI, 48601, USA Survey printing and distribution services. (CAHPS Programmes only).
Hesplora Srl Viale Augusto Righi 43, Florence, Italy Implementation and professional services. 
Huron Consulting Group, LLC 550 W. Van Buren Street, Chicago, IL, 60607, USA Implementation and professional services. 
Infosys Ltd. 44, Electronic City, Hosur Road Bangalore 560 010, India Implementation and professional services. 
IZO NATEA Business Park. Avenida de la Industria, 4. Edif. 2 3º – 28108. Alcobendas, Madrid, Spain Implementation and professional services. 
K2 Partnering Solutions do Brasil Consultoria em Tecnologia da Informação LTDA. Avenue Francisco Matarazzo, n. 1500, 20th floor, City of São Paulo, State of São Paulo, Brazil Implementation and professional services. 
Kantar Group Vivo Building, 30 Stamford St, London, SE1 9LQ, UK Implementation and professional services. 
Korn Ferry 1900 Avenue of the Stars, Suite 1500, Los Angeles, CA, 90067, USA Implementation and professional services. 
Mercer 1166 Avenue of the Americas, New York, NY, 10036, USA Implementation and professional services. 
Nippon Information and Communications Corporation St. Luke’s Garden Tower 15F, 8-1 Akashi-cho, Chuoku, Tokyo, 104-0044, Japan Implementation and professional services. 
New Metrics, LLC Office 24, MIC Building, Al Khuwair Service Road, Muscat PO Box 115, PC 104, Oman Implementation and professional services. 
Newmeasures, LLC PO Box 1168, Niwot, CO, 80544, USA Implementation and professional services. 
PeachTree 2905 Premiere Pkwy Ste 200, Duluth, GA, 30097-5275, USA Address verification. (Available to US customers only).
Peirano y Compañía Consultores Asociados Limitada (Lateral Unit) Hernando de Aguirre 162, of. 805, Providencia, Santiago de Chile Implementation and professional services.
Red Pepper Software, LLC 2436 W 700 S STE 202, Pleasant Grove, UT, 84062, USA Implementation and professional services. 
Roundarch Isobar 515 N. State Street, Chicago, IL, 60654, USA Implementation and professional services. 
Savanta Group, LLC 666 Third Ave, 7th Floor, New York, NY, 10017, USA Implementation and professional services.
Seidor Consulting SL C. de Pujades, 350, 2º planta, 08019 Barcelona, Spain Implementation and professional services.
Solpac Co. Ltd. Kurosaki Building 8F, 4-1-4 Roppongi, Minato Ku, Tokyo, Japan Implementation and professional services.
Sovanta AG Mittermaierstraße 31, 69115 Heidelberg, Germany Implementation and professional services.
SMT Consultoria e Solucoes em Technologia Ltda Rua Ministro Orozimbo Nonato, 215, 6 andar, salas 13 e 15, Vila da Serra, Nova Lima/MG, CEP: 34006-053, Brazil Implementation and professional services.
SplitPin 5a Iliffe Yard, London, SE17 3QA, UK Implementation and professional services.
Stratégie Organisation & Méthode SOM Inc. 3340 rue de La Pérade, Québec, G1X 2L7 Canada Implementation and professional services.
Teresa Monroe 440 chemin de saint martin – 13090 Aix en Provence – France Implementation and professional services.
Tatung System Technologies Inc. 22 Chungshan N, Rd., 3rd SEC., Taipei, 104, Taiwan Implementation and professional services.
Texas Market Research Group, LLC dba Reconnaissance Market Research (ReconMR) 135 S. Guadalupe, San Marcos, TX, 78666, USA Telephone surveys. (Available to US customers only).
TTEC Digital, LLC 9197 South Peoria Street, Englewood, CO, 80112, USA Implementation and professional services.
Ugam Solutions Private Limited 6th Floor, “B” Wing, Prism Towers, Malad Link Road Gogregaon (West), Mumbai- 400 062, India Implementation and professional services.
Ugam Solutions, Inc. 300 East 59th Street, #1902, New York, NY, 10022, USA Implementation and professional services.
Voce Cra 48 A # 16 sur 86 – Of 502 Medellín, Colombia Implementation and professional services.
Walker Information Inc. 8940 River Crossing Blvd., Indianapolis, IN, 46240, USA Implementation and professional services.
Workforce Science Associates 6001 Yankee Hill Road, Lincoln, NE, 68516, USA Implementation and professional services.
Y2 Analytics, LLC 250 E 200 S 16th Floor, Salt Lake City, UT, 84111, USA Implementation and professional services.
Zill Consulting Ltd 1 Tower Avenue, Rathgar Dublin, D06 ET22, Ireland Implementation and professional services.

 

Qualtrics Affiliates

Qualtrics currently uses the following affiliates (see entity and country of registration below) to process personal data, and may be acting as subprocessors in the delivery of the Cloud Service, and associated support services:
 

  • Clarabridge, Inc. – USA
  • Clarabridge UK Ltd. – UK
  • Engagor N.V. – Belgium
  • QAL Technologies Pty Ltd – Australia
  • QCL Technologies ULC – Canada
  • QDL Technologies GmbH – Germany
  • QFL Technologies SARL – France
  • QIL Technologies Limited – Ireland
  • QPL Technologies sp. z o.o. – Poland
  • QSL Technologies Pte. Ltd. – Singapore
  • Qualtrics de Argentina S.R.L. – Argentina
  • Qualtrics Brasil LTDA – Brazil
  • Qualtrics Colombia S.A.S. – Colombia
  • Qualtrics Hong Kong Limited – Hong Kong
  • Qualtrics India Private Limited – India
  • Qualtrics Ireland Limited – Ireland
  • Qualtrics Japan, LLC (formerly QJL Technologies G.K.) – Japan
  • Qualtrics Korea, LLC – Seoul
  • Qualtrics México S. de R.L. de C.V – México
  • Qualtrics Middle East, FZ-LLC – United Arab Emirates
  • Qualtrics Netherlands B.V. – Amsterdam
  • Qualtrics Sweden AB – Sweden
  • Qualtrics Switzerland AG – Switzerland
  • QUL Technologies Limited – United Kingdom
  • Qualtrics Technologies Spain, S.L.U. – Spain
  • SurveyVitals, a Qualtrics Company, LLC – United States
  • Usermind d.o.o. Beograd – Serbia

Where an entity other than Qualtrics, LLC is the contracting entity in the applicable Order Form, Qualtrics, LLC, USA, shall also be an affiliate involved in the processing of personal data and will be a subprocessor in the delivery of the Cloud Service, and associated support services.