Qualtrics Subprocessors
Qualtrics currently uses the following subprocessors to process personal data in the Cloud Services:
Mandatory Subprocessors:
The following subprocessors are mandatory for all customers using the Cloud Service:
| Sub-processor | Registered Address | Purpose | Mandatory Service |
|---|---|---|---|
| Amazon Web Services |
410 Terry Avenue North, Seattle, WA, 98109, USA |
Infrastructure / hosting services and storage, including backups. Software delivery and associated services. |
Yes |
| Databricks, Inc. |
160 Spear Street, Suite 1300, San Francisco, CA, 94105, USA |
Infrastructure to streamline data ingestion, schematization assessment, and management. |
Yes for Customer Journey Orchestration and Analytics services only |
| Genesys |
1302 El Camino Real, Suite 300, Menlo Park, CA 94025, USA |
Contact center support services. |
Yes |
| IBM Cloud |
1 New Orchard Road, Armonk, NY, 10504, USA |
Data hosting facilities. |
Yes for XM Discover and Qualtrics Connect only |
| InfoCepts, LLC |
11/1 I.T. Park, Parsodi, Nagpur, 440022, India |
Customer Service Centers for Support. |
Yes for XM Discover and Qualtrics Connect only |
| Wiz |
One Manhattan West, 57th Floor New York, NY 10001 |
Cloud security management. |
Yes |
Mandatory Subprocessors Providing Content Delivery Network Services:
The following subprocessors are mandatory for all customers using the Cloud Service:
| Sub-processor | Registered Address | Purpose | Mandatory Service |
|---|---|---|---|
| Akamai |
145 Broadway, Cambridge, MA, 02142, USA |
Content delivery network and web application firewall for our web services. |
Yes |
| Cloudflare |
101 Townsend Street, San Francisco, CA, 94107, USA |
Content delivery network and web application firewall for our web services. |
Yes |
Optional Subprocessors Offering Technical Functionality:
These services are optional as requested by Customer:
| Sub-processor | Registered Address | Purpose |
|---|---|---|
| Amazon Web Services |
410 Terry Avenue North, Seattle, WA, 98109, USA |
AI capabilities, including generative AI, data scrubbing services, translation services and transcription services. |
| Boomi LP |
1400 Liberty Ridge Drive, Chesterbrook, PA, 19087, USA |
Data transfers, integrations and automations. |
| Born Digital s.r.o. |
Eberlova 1483/3, 155 00 Prague, Czech Republic |
Voice-to-text translation software. |
| CollabIP, Inc. dba Tethr |
9606 North Mopac Expy Bldg 1, Suite 110, Austin, TX, 78759, USA |
Speech-to-text data collection. |
| Drieam LLC |
447 Broadway 2ND Floor, APT 831, New York City, NY, USA |
Learning management system integration. |
| FullStory, Inc. |
1745 Peachtree St. NE, Suite G, Atlanta, GA, 30309, USA |
Website session replay and website analytics software. |
| IVR Technology Group, LLC |
65 Lawrence Bell Drive, Suite 102, Amherst, NY, 14221, USA |
Automated Voice Surveys. |
| Google, LLC |
1600 Amphitheatre Parkway, Mountain View, CA, 94043, USA |
AI capabilities, including translation services. |
| Imperium, LLC |
53 Riverside Ave, Westport, CT, 06880, USA |
Improves fraud detection (“ballot stuffing”) by assessing respondent metadata to determine the likelihood that the same respondent is answering repeatedly. |
| InterOperability Bidco, Inc., dba Rhapsody |
100 High Street Suite 1560, Boston, MA, 02110, USA |
Healthcare systems and applications integration. |
| Merge |
415 Mission Street, WeWork, Floor 37, San Francisco, CA 94105, USA |
Data transfers, integrations and automations. |
| Microsoft Corporation |
One Microsoft Way, Redmond, WA, 98052, USA |
AI capabilities, including generative AI and translation services. Microsoft Azure – VDI environment for support purposes – Limited to specific customers where agreed in an order form. |
| OpenAI, LLC |
548 Market Street PMB 97273, San Francisco, CA, 94104, USA |
AI capabilities, including generative AI. |
| Quantum Metric, Inc. |
10807 New Allegiance Drive, Ste. 155, Colorado Springs, CO, 80921, USA |
Website session replay and website analytics software. |
| Ratings MD, LLC |
3423 Piedmont Rd., Atlanta, GA, 30305, USA |
Patient feedback collection, doctor and hospital Google Reviews software. |
| Respondent.io |
PO Box 4668 #57891, New York, NY 10163, USA |
Qualitative panel recruiting platform. |
| Twilio Ireland Limited |
25-28 North Wall Quay, Dublin 1, Ireland |
Enables users to send surveys via SMS. |
| Voxpopme, Inc. |
4610 S Ulster Street, Suite 150, Denver, CO, 80237, USA |
Video capture and analytics capabilities for recorded videos. |
| Wilmac Business Equipment Co., Inc. |
73 State Street, Rochester, NY, 14614, USA |
Voice recording and analytics capabilities. |
Optional Subprocessors Offering Professional Services:
These services are optional as requested by Customer:
| Sub-processor | Registered Address | Purpose |
|---|---|---|
| Acceleration Strategy (ASI) |
33 Yonge St Suite 900, Toronto, ON M5E 1G4 |
Implementation and professional services. |
| Acorn Marketing & Research Consultants (International) Limited |
Unit 906-909, 9/F, Island Place Tower, 510 Kings Road, Hong Kong |
Implementation and professional services. |
| ACT XM |
Level 10, 580 George Street, Sydney, 2000, NSW, Australia |
Implementation and professional services. |
| AKT |
26 Harokmim St., Azrieli Center, Holon, Israel |
Implementation and professional services. |
| ALA Consulting |
30870 Falkirk Dr., Westlake, OH, 44145, USA |
Implementation and professional services. |
| Altudo Consultancy Services Pvt. Ltd |
KH-71, Post Bagrola, Sector – 8, Dwarka, New Delhi, 110077, India |
Implementation and professional services. |
| Appen Butler Hill Inc. |
12131 113th Ave NE, Suite #100, Kirkland, WA, 98034, USA |
Translation service. |
| Assist Digital S.p.A. |
Via Angelo Inganni, 93 – Milan 20147, Italy |
Implementation and professional services. |
| Automated Data Processing Technicians Inc., dba ADAPT Inc. |
5610 Rowland Road, Suite 160, Minnetonka, MN, 55343 USA |
Survey processing services. |
| B3Intelligence Ltd. |
503-100 Sheppard Avenue East, Toronto ON M2N6N5, Canada |
Data scrubbing services (available via Research Services only). |
| BearingPoint France SAS |
1 Passerelle des Reflets 92913 Paris la Défense Cedex, France |
Implementation and professional services. |
| Capgemini Brasil S.A |
Alameda Grajau, 60 14o, 15o E 16o Andares, Alphaville, Barueri, Sao Paulo, 06454-050, Brazil |
Implementation and professional services. |
| Capventis |
Building 4, Cherrywood Business Park, Dublin. D18 K7W4, Ireland |
Implementation and professional services. |
| commonFont, LLC |
220 W Lamme St, Suite 2A, Bozeman, MT, 59715, USA |
Implementation and professional services. |
| Damato Services, LLC, dba Safeway Shredding |
48141 West Road, Wixom, MI, 48393, USA |
Document shredding services (CAHPS Programmes only). |
| Davidson |
Level 12, 240 Queen Street, Brisbane 4000 Queensland, Australia |
Implementation and professional services. |
| Employee Pulsecheck, t/a Karian & Box |
1st Floor, 22 Lendal, York North Yorkshire, YO1 8AA, UK |
Implementation and professional services. |
| Ernst & Young LLP |
5 Times Square, New York, NY, 10036, USA |
Implementation and professional services. |
| Escalent Inc. |
17430 College Parkway, Livonia, MI, 48152, USA |
Implementation and professional services. |
| Exture Inc. |
VORT Shibuya 10F, 3-26-17, Shibuya, Shibuya-ku, Tokyo 150-0002, Japan |
Implementation and professional services. |
| Fabric Consulting, LLC |
27 Lexington Ln., Staten Island, NY, 10308, USA |
Implementation and professional services. |
| Farlinium, LLC |
1350 Beverly Rd, Suite 115-294, McLean, VA, 22101, USA |
Implementation and professional services. |
| Feedback Works Ltd. |
Brightwell Grange, Britwell Road, Slough, SL1 8DF, UK |
Implementation and professional services. |
| FP Horak Company |
527 W Morley Dr., Saginaw, MI, 48601, USA |
Survey printing and distribution services. (CAHPS Programmes only). |
| Hesplora Srl |
Viale Augusto Righi 43, Florence, Italy |
Implementation and professional services. |
| Huron Consulting Group, LLC |
550 W. Van Buren Street, Chicago, IL, 60607, USA |
Implementation and professional services. |
| Infosys Ltd. |
44, Electronic City, Hosur Road Bangalore 560 010, India |
Implementation and professional services. |
| Ipsos America Inc. |
200 Park Avenue, 11th Floor, New York, NY 10016, USA |
Implementation and professional services. |
| Ipsos Pty Ltd. |
1 Level 1 459 Little Collins Street, Melbourne VIC 3000, Australia |
Implementation and professional services. |
| IZO |
NATEA Business Park. Avenida de la Industria, 4. Edif. 2 3º – 28108. Alcobendas, Madrid, Spain |
Implementation and professional services. |
| K2 Partnering Solutions do Brasil Consultoria em Tecnologia da Informação LTDA. |
Avenue Francisco Matarazzo, n. 1500, 20th floor, City of São Paulo, State of São Paulo, Brazil |
Implementation and professional services. |
| Kantar Group |
Vivo Building, 30 Stamford St, London, SE1 9LQ, UK |
Implementation and professional services. |
| Korn Ferry |
1900 Avenue of the Stars, Suite 1500, Los Angeles, CA, 90067, USA |
Implementation and professional services. |
| Mercer |
1166 Avenue of the Americas, New York, NY, 10036, USA |
Implementation and professional services. |
| New Metrics, LLC |
Office 24, MIC Building, Al Khuwair Service Road, Muscat PO Box 115, PC 104, Oman |
Implementation and professional services. |
| Newmeasures, LLC |
PO Box 1168, Niwot, CO, 80544, USA |
Implementation and professional services. |
| Nippon Information and Communications Corporation |
St. Luke’s Garden Tower 15F, 8-1 Akashi-cho, Chuoku, Tokyo, 104-0044, Japan |
Implementation and professional services. |
| NTT Data Spain |
Camino Fuente de la Mora 1, 28050, Madrid, Spain |
Implementation and professional services. |
| PeachTree |
2905 Premiere Pkwy Ste 200, Duluth, GA, 30097-5275, USA |
Address verification. (Available to US customers only). |
| Peirano y Compañía Consultores Asociados Limitada (Lateral Unit) |
Hernando de Aguirre 162, of. 805, Providencia, Santiago de Chile |
Implementation and professional services. |
| Perceptive Group Ltd |
100 College Hill, Freemans Bay, Auckland 1011, New Zealand |
Implementation and professional services. |
| Q&People |
Room 715, Korea Business Center, 309 Seocho-dong, Seocho-gu, Seoul, South Korea |
Implementation and professional services. |
| Red Pepper Software, LLC |
2436 W 700 S STE 202, Pleasant Grove, UT, 84062, USA |
Implementation and professional services. |
| Roundarch Isobar |
515 N. State Street, Chicago, IL, 60654, USA |
Implementation and professional services. |
| Savanta Group, LLC |
666 Third Ave, 7th Floor, New York, NY, 10017, USA |
Implementation and professional services. |
| Seidor Consulting SL |
C. de Pujades, 350, 2º planta, 08019 Barcelona, Spain |
Implementation and professional services. |
| SMT Consultoria e Solucoes em Technologia Ltda |
Rua Ministro Orozimbo Nonato, 215, 6 andar, salas 13 e 15, Vila da Serra, Nova Lima/MG, CEP: 34006-053, Brazil |
Implementation and professional services. |
| Solpac Co. Ltd. |
Kurosaki Building 8F, 4-1-4 Roppongi, Minato Ku, Tokyo, Japan |
Implementation and professional services. |
| Sovanta AG |
Mittermaierstraße 31, 69115 Heidelberg, Germany |
Implementation and professional services. |
| SplitPin |
5a Iliffe Yard, London, SE17 3QA, UK |
Implementation and professional services. |
| Stratégie Organisation & Méthode SOM Inc. |
3340 rue de La Pérade, Québec, G1X 2L7 Canada |
Implementation and professional services. |
| Tatung System Technologies Inc. |
22 Chungshan N, Rd., 3rd SEC., Taipei, 104, Taiwan |
Implementation and professional services. |
| Teresa Monroe |
440 chemin de saint martin – 13090 Aix en Provence – France |
Implementation and professional services. |
| Texas Market Research Group, LLC dba Reconnaissance Market Research (ReconMR) |
135 S. Guadalupe, San Marcos, TX, 78666, USA |
Telephone surveys. (Available to US customers only) |
| TTEC Digital, LLC |
9197 South Peoria Street, Englewood, CO, 80112, USA |
Implementation and professional services. |
| Ugam Solutions Private Limited |
6th Floor, “B” Wing, Prism Towers, Malad Link Road Gogregaon (West), Mumbai- 400 062, India |
Implementation and professional services. |
| Ugam Solutions, Inc. |
300 East 59th Street, #1902, New York, NY, 10022, USA |
Implementation and professional services. |
| Voce |
Cra 48 A # 16 sur 86 – Of 502 Medellín, Colombia |
Implementation and professional services. |
| Walker Information Inc. |
8940 River Crossing Blvd., Indianapolis, IN, 46240, USA |
Implementation and professional services. |
| Workforce Science Associates |
6001 Yankee Hill Road, Lincoln, NE, 68516, USA |
Implementation and professional services. |
| Y2 Analytics, LLC |
250 E 200 S 16th Floor, Salt Lake City, UT, 84111, USA |
Implementation and professional services. |
| Zill Consulting Ltd |
1 Tower Avenue, Rathgar Dublin, D06 ET22, Ireland |
Implementation and professional services. |
Qualtrics Affiliates
Qualtrics currently uses the following affiliates (see entity and country of registration below) to process personal data, and may be acting as subprocessors in the delivery of the Cloud Service, and associated support services:
- Clarabridge, Inc. – USA
- Engagor N.V. – Belgium
- QAL Technologies Pty Ltd – Australia
- QCL Technologies ULC – Canada
- QDL Technologies GmbH – Germany
- QFL Technologies SARL – France
- QIL Technologies Limited – Ireland
- QPL Technologies sp. z o.o. – Poland
- QSL Technologies Pte. Ltd. – Singapore
- Qualtrics de Argentina S.R.L. – Argentina
- Qualtrics Brasil LTDA – Brazil
- Qualtrics Colombia S.A.S. – Colombia
- Qualtrics Hong Kong Limited – Hong Kong
- Qualtrics India Private Limited – India
- Qualtrics Ireland Limited – Ireland
- Qualtrics Japan, LLC (formerly QJL Technologies G.K.) – Japan
- Qualtrics Korea, LLC – Seoul
- Qualtrics México S. de R.L. de C.V – México
- Qualtrics Middle East, FZ-LLC – United Arab Emirates
- Qualtrics Netherlands B.V. – Amsterdam
- Qualtrics Sweden AB – Sweden
- Qualtrics Switzerland AG – Switzerland
- QUL Technologies Limited – United Kingdom
- Qualtrics Technologies Spain, S.L.U. – Spain
- SurveyVitals, a Qualtrics Company, LLC – United States
Where an entity other than Qualtrics, LLC is the contracting entity in the applicable Order Form, Qualtrics, LLC, USA, shall also be an affiliate involved in the processing of personal data and will be a subprocessor in the delivery of the Cloud Service, and associated support services.