Digital Assist Sessions

Suite
Customer Experience
Product
Qualtrics
What's on this page

About Sessions

Within the Sessions tab of Digital Assist you can view session replays. A table displays all user sessions that have been recorded for your project. You can view details about each session, as well as watch a replay of individual sessions across your website.

session replays within the replays tab
session replays within the replays tab
Qtip: Sessions may take about a day before they appear in Digital Assist.

For more information about session replays, see the Managing Sessions support page.

Viewing Replays

To view an individual session, click View replay. To view all sessions on the page, click View playlist. For more information on viewing sessions, see Viewing Replays.

buttons to view replays within the replays tab
buttons to view replays within the replays tab
Qtip: You can use the arrows at the bottom to navigate between pages of sessions.
navigation buttons between pages of sessions
navigation buttons between pages of sessions
Qtip: When viewing a session in the replay player, you can change the session ID in your browser URL to watch a specific session that you have the session ID for.

AI Summary

Click Generate summary to view a short summary of an individual session. The summary contains an overview of key behaviors and friction points within the session so you can gather insights without having to watch the full recording.

the ai summary highlighted to the left of a session replay within digital assist
the ai summary highlighted to the left of a session replay within digital assist

Click Learn more to view a detailed summary.

Qtip: The summary is only available within Digital Assist, not when viewing a session within a Digital Experience Analytics project.

Available Fields

The following fields are available in the session replay table within the Replays tab:

  • Session start: The date and time the session started.
    Qtip: The date and time is displayed in the timezone of your account.
  • Duration: The length of the session. The maximum duration is 60 minutes.
  • Pages visited: The number of pages visited in the session.
  • Frustrations: The number of frustration behaviors that occurred in the session. This includes dead clicks, mouse thrashes, rage clicks, and error clicks.
  • Survey response: If a user provided a survey response during the session.
  • Conversion: Whether the user converted during the session.
  • User: The session user. This may be anonymous.
  • Country: The country the session occurred in.
  • Technology: Details of the users’ device, operating system, and browser.
  • Session Id: The unique ID of a specific session.
Qtip: Click the down arrow next to a field name to sort the table ascending or descending by that field.

Filtering Sessions

By default, sessions have a filter set to the last 30 days. Click Edit at the top of the Sessions tab to edit the existing filter or add a new one.

edit button next to an existing filter
edit button next to an existing filter

Click Add to add additional fields to the filter, and click Create new filter to create an entirely new filter.

buttons to add criteria to a filter or to create a new filter
buttons to add criteria to a filter or to create a new filter

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