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Widgets in Text iQ

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About Text iQ Widgets

Widgets can illuminate your text data’s meaning in a visually pleasing way. Text iQ has several widgets available, which are detailed on this page.

Qtip: If you have Text iQ in your CX Dashboard, the Text iQ Bubble Chart widget can be displayed directly in the dashboard. However, the rest of these widgets can only be viewed on the Text iQ tab of the dashboard, and cannot be added to your dashboard’s pages.
Qtip: Widgets are only available to Advanced Text Clients.

Constellations

Button on far-right when in edit mode

Constellations are automatically created for every topic you’ve created, and can be found in edit mode. Constellations are not available in summary mode. You can open them by clicking Click here to view the Constellation Chart.

Constellation of blue dots with keywords on them

In the screenshot above, every keyword in the text responses is listed. Size of the dot is connected to the number of time the word is mentioned in responses, and the dots’ proximity to each other is based on the likelihood the keywords will show up near each other in a text response. These distances are calculated using a technique called Word Vector Analysis.

The comments on the right are affected by the keywords. If you select a keyword, you will be able to zero in on the relationships between those keywords, and will only see the comments connected to the chosen keywords.

Filtered down constellation with fewer keywords more spread out

You can close out or hide a constellation chart by clicking the minimize button in the upper-right.

Close button in upper-right of constellation chart

Qtip: Constellations are only found in edit mode. They are the only edit mode widget.

Bubble Widgets

Bubble widgets provide a way to visualize the sentiment breakdown of each of your text topics. Bubble widgets are only available in summary mode.

bubble widget

  • Each bubble represents a topic, with the name in the center. The bubble size corresponds to the number of responses tagged with that topic.
    Example: Staff only has one response, whereas food has 19, resulting in food being a much larger bubble than staff.
  • The color around the rim of the bubble indicates the sentiments for those responses, with the length of color corresponding to how many responses match that sentiment.
  • The legend along the bottom explains what color corresponds to what kind of sentiment.
  • The y-axis to the left indicates the median sentiment for the topic.
    Example: Hygiene’s median sentiment is lower than staff’s, which is why it is so much lower on the graph.

Black bubble of info appears

Hover over a bubble to learn more about that topic. You will be given breakdowns of total number of comments, sentiment types by percentage, and the count of each sentiment type.

Clivking center button changes bubbles on chart

When topics are nested together under a parent topic, the parent topics will appear as bubbles instead. Click this bubble to break out the topics underneath in the graph.

Text iQ platform. This image highlights how a topic is grouped in a bubble chart

If you select a topic along the left or click a topic bubble, you will see the terms used to build that topic. If your topic was built manually, without search queries, the graph will be blank.

Topic and Sentiment Change Widgets

Once there is at least two days worth of data, Change widgets will initially compare two days’ worth of data. Before that, they will not display results. Once at least two weeks of data are collected, Change widgets will start comparing weeks at a time. Once at least two months of data are collected, they will compare months.

Qtip: Recorded Date is used to determine the date for text responses in the Change widgets.

To narrow down the topics included in the widget, click the View dropdown and select either just Parent topics, or Child topics. Otherwise, both will be displayed on the widget.

Qtip: If a topic is selected, the widgets will show more granular views of topic changes. In the selected topic view, the widgets will use the next most granular time duration. (For a month of data, this is a week; for a week’s worth of data, this is a day; there is nothing lower than a day.)

Topic Change

The topic coverage change widget will compute what percentage of your comments are covered by each topic (across two time periods) and then show you the topics with the greatest absolute count change between the two periods. Each change will be visualized by drawing a line between the previous value and the new value on the graph with a colored circle pointing in the direction of change.

Lines with dot and arrows across a chart

In the example above, Hygiene is yellow because it is shrinking. We see this not just because of the yellow dot, but because the starting point (clear) is further right on the x-axis than the yellow dot. The x-axis represents percent of comments tagged with this topic.

If a topic is selected, an area graph will show a more detailed view of the selected topic.

Shaded area under line chart

Qtip: Percent change is defined as (After – Before)/Before. Any topics that were not covered in the first time period will be omitted, since percent change cannot be defined if Before = 0. (You cannot divide by 0.) As a result of using percent change, changes in infrequent topics are magnified. For example, the change from 1% of comments having a certain topic to 2% of those topics is much bigger than going from 50% to 51%. (2 is a doubling of 1.)

Sentiment Change

The Top Sentiment Change widget will show changes in the mean of topic level sentiment scores across two time periods. Similar to the topic change widget, sentiment change is visualized by drawing lines with circles pointing in the direction of change. If a topic is selected, a bar chart is shown with a more granular view of sentiment scores within the given time period (breaking down by sentiment label).

Sentiment colored dots on lines

Since this widget calculates the difference between two means, only topics which have comments in both time periods will be shown.

Word Clouds

Word Clouds are widgets that appear in Summary mode. They list the 50 most frequently used words in the text responses, excluding common stop words like “the” or “a.” Words become more central, a darker font color, and bigger the more commonly they appear.

Blue word cloud

Frequency is determined by the number of responses with the word in it, not the number of times the word appears in each response

You cannot change the color of your Word Cloud.