About the Text iQ Bubble Chart Widget
Text iQ bubble chart widgets provide a way to visualize the sentiment breakdown of each of the text topics you have analyzed. In CX Dashboards, these pull from the dashboard Text iQ tool; in EX dashboards, these pull from text analysis performed in the survey. Text iQ bubble chart widgets provide a great way to display common topics of feedback and customers’ feelings on those topics.
This page goes over the setup necessary to create a Text iQ bubble chart in your CX or EX Dashboard. To understand how to read a Text iQ bubble chart, see the Bubble Chart page from the Survey Platform. The interpretation of data is similar across all areas of the platform.
Dashboard Text iQ Setup
Before you use the Text iQ bubble chart, make sure you have the appropriate Text iQ data set up in your dashboard.
Step One: Mapping Open Text in CX and EX Dashboards
When adding a feedback source, whether it’s survey data or an imported CSV, make sure you change the feedback questions to the Open Text field type. For more information about field types, see Field Types & Widget Compatibility (CX) or Field Types (EX), depending on which type of dashboard you are using.
Step Two, CX Dashboards: Perform Text iQ in Dashboard
Before a Text iQ bubble chart can be generated in a CX Dashboard, it needs to have dashboard Text iQ data.
Step Two, EX Dashboards: Perform Text iQ in Engagement Survey, Map Fields to Dashboard
Before a Text iQ bubble chart can be generated in an EX Dashboard, it needs to have survey Text iQ data mapped to the dashboard. To achieve this, you’ll need to first perform Text iQ analysis from within the Text iQ section of the Data & Analysis in your survey.
Next, map existing Text iQ topics into your dashboard. When adding a feedback source, whether it’s survey data or an imported CSV, make sure you change the feedback questions to the Open Text field type.
Exit Text iQ and return to a page of the dashboard to add a Text iQ bubble chart widget.
Select the topic you would like to visualize in the widget. If you haven’t added topics to this field yet, no data will appear in the widget.
Click the color next to a sentiment to choose a new color. To remove your changes, click Reset to Default.
Filtering by Topic
As you click on topics in your Text iQ bubble chart widget, you filter down the rest of the dashboard page. Therefore, it can be incredibly valuable to pair other demographic or scoring information on the same page as this widget. That way, when you select different topics, you can narrow down data on the people who discussed these topics.