About the Text iQ Bubble Chart Widget
Text iQ bubble chart widgets provide a way to visualize the sentiment breakdown of each of the text topics analyzed in the dashboard Text iQ tool. These widgets provide a great way to display common topics of feedback and customers’ feelings on those topics.
This page goes over the setup necessary to create a Text iQ bubble chart in your CX Dashboard. To understand how to read a Text iQ bubble chart, see the Bubble Chart page from the Survey Platform. The interpretation of data is similar across all areas of the platform.
Dashboard Text iQ Setup
Before you use the Text iQ bubble chart, make sure you have the appropriate Text iQ data set up in your dashboard.
Mapping Initial Dashboard Data
When adding a feedback source, whether it’s survey data or an imported CSV, make sure you change the feedback questions to the Open Text field type.
Before a Text iQ bubble chart can be generated, it needs to have dashboard Text iQ data.
Exit Text iQ and return to a page of the dashboard to add a Text iQ bubble chart widget.
Select the topic you would like to visualize in the widget. If you haven’t added topics to this field yet, no data will appear in the widget.
Click the color next to a sentiment to choose a new color. To remove your changes, click Reset to Default.
Filtering by Topic
As you click on topics in your Text iQ bubble chart widget, you filter down the rest of the dashboard page. Therefore, it can be incredibly valuable to pair other demographic or scoring information on the same page as this widget. That way, when you select different topics, you can narrow down data on the people who discussed these topics.