Best Practices for Organization Hierarchies (Studio)

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Customer Experience
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Qualtrics
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About Organization Hierarchies in XM Discover Best Practices

This page provides examples of defining organization levels, mapping data filters to organization levels, mapping users to organization levels and mapping enrichment parameters to organization levels in MS Excel and CSV formats, together with best practices and troubleshooting tips when defining organization hierarchies in XM Discover.

Defining the Organization Levels Examples

You can define your organization levels using MS Excel or CSV files.

MS Excel Format Example

Acme operates 4 hotels, 2 in Chicago and 2 in Detroit. This is an example of how the Acme Hotels structure is defined using the MS Excel template:

Example of how the Acme Hotels structure is defined using the MS Excel template
Example of how the Acme Hotels structure is defined using the MS Excel template
Rows 1 to 6 contain instructions for using the MS Excel template.
Each cell in Row 7 indicates a level of the organization hierarchy, from the highest level (A7) to the lowest level (J7). The maximum number of hierarchy levels is 10.
Attention: When defining hierarchy levels, at least one column should contain the names of hierarchy levels.
Each row, starting from Row 8, indicates an organization level where one or more filters should be applied.
Qtip: Personalization menu items will follow the order of rows defined in this file.
Qtip: The highest level of your organization hierarchy should reflect the overall organization you are trying to capture rather than any of its branches. For example, if you create an ACME or ALL organization level at the top, this lets you assign users that will be able to see all the lower levels.

CSV Format Example

This is an example of how the Acme Hotels sample structure is defined in a CSV file:

Example of how the Acme Hotels sample structure is defined in a CSV file
Example of how the Acme Hotels sample structure is defined in a CSV file
The names of levels in the organization’s reporting structure are shown in Row 1, starting with the highest level.
Attention: The maximum number of hierarchy levels is 10.
Each row, starting from Row 2, indicates an organization level where one or more filters should be applied.
Columns are separated by a comma.
Attention: All rows must have the same number of columns.
Qtip: Personalization menu items follow the order of rows defined in this file.

Mapping Data Filters to Organization Levels Examples

You can provide data filters mapping in 1 of these formats: MS Excel or CSV.

MS Excel Format Example

This is how filters should be mapped in MS Excel, based on the Acme Hotels example:

How filters should be mapped in MS Excel, based on the Acme Hotels example
How filters should be mapped in MS Excel, based on the Acme Hotels example
Column A is automatically generated based on inputs to the organization structure.
Column B contains the content provider (B7) and project (B8) selected when downloading the template.
The rest of the rows in Column B are manually defined filters that correspond to each organization level.

CSV Format Example

This is how filters should be mapped in a CSV file, based on the Acme Hotel example:

How filters should be mapped in a CSV file, based on the Acme Hotel example
How filters should be mapped in a CSV file, based on the Acme Hotel example
The file should contain 2 columns, separated using a comma.
Attention: All rows should have the same number of columns, in the same order.
Row 1, Column 1 should contain the phrase “Organization Hierarchy”.
Row 1, Column 2 should contain the content provider name.
Row 2, Column 1 should contain hierarchy level names separated by the “–>” arrow.
Example: Company –> City –> Hotel.
Row 2, Column 2 should contain the name of the project.
Example: Acme Hotels
The rest of the rows starting from Row 3 is where you map a filter to each hierarchy level.
Row 3, Column 1 should contain the full path to a hierarchy level.
Example: Acme Hotels
Column 2 should contain the filter definition
Example: ALL
Each of the embedded double-quote characters must be enclosed in a pair of double-quote characters.

Filter Types

You can define the following filters:

  • Filter by Structured Attributes: 
    • To define an organization level using structured attributes, use the same syntax as you would in Designer’s category rule lanes.
      Example: Use the following filter to filter data by brand:
      BRAND_DESC:”acme hotels”
    • If you wish to define several filter conditions (with an OR relationship), they need to be comma-separated.
      Example: BRAND_DESC:”acme hotels”, BRAND_DESC:”comfy hotels”
  • Filter by a Word Query: To define an organization level using a word query, use the same syntax as you would in Designer’s category rule lanes.
    Example: You can use any of the following filters:
    Acme
    acme, east
    ((“acme”) AND (“east”))
  • Show All Data: To show all data for a certain level, type ALL into a cell.
  • Show No Data: To show no data for a certain level, type NONE into a cell or leave it empty. All empty filter cells will be automatically filled in with the “NONE” placeholder after you upload a file.

Mapping Users to Organization Levels Examples

You can provide user mappings in 1 of these formats: MS Excel or CSV.

MS Excel Format Example

This is an example of how user emails are mapped in MS Excel:

This is an example of how user emails are mapped in MS Excel
This is an example of how user emails are mapped in MS Excel
Column A is automatically generated based on inputs to the organization structure.
Provide Studio user email addresses for the corresponding hierarchy level in Column B. You can type several comma-separated emails into one cell.

CSV Format Example

​​This is an example of how user emails are mapped in a CSV file:

This is an example of how user emails are mapped in a CSV file
This is an example of how user emails are mapped in a CSV file
The file should contain 2 columns, separated using a comma.
Row 1, Column 1 should contain hierarchy level names separated by the “–>” arrow.
Example: Company –> City –> Hotel.
Row 1, Column 2 should contain the phrase “Studio Email Addresses”.
The rest of the rows, starting from row 2 is where you map Studio user emails to each hierarchy level.

How User Mapping Works

  • Only registered Studio users can be mapped.
  • Mapping a user to a parent level automatically gives access to all children levels.
    Qtip: Add analysts and other power users to the top level for full access.
  • If a user is not identified in the hierarchy, that user will not see any data in a personalized dashboard and will encounter an error message.
  • You can assign the same user to several different levels, in which case the user will be able to switch between the levels using the up and down buttons in the organization hierarchy control panel.
  • When opening a personalized dashboard for the first time, users who are assigned to several different levels within the hierarchy will initially see the first level they are assigned to (going from top to bottom in the Excel file).
  • On subsequent views, users will see the level they viewed last for that organization hierarchy.

Mapping Enrichment Parameters to Organization Levels Examples

You have the option to provide enrichments mapping in 1 of these formats: MS Excel or CSV.

MS Excel Format Example

Provide enrichment parameters for each organization level using the following format:

Mapping Enrichment Parameters to Organization Levels - MS Excel Format Example
Mapping Enrichment Parameters to Organization Levels - MS Excel Format Example
Provide the name of your first enrichment parameter in Row 5, Column B.
Provide the values of your first enrichment parameter starting with Row 6, Column B, so that each value matches a corresponding organization level in Column A.
Qtip: You can map up to 6 columns with enrichments for the corresponding hierarchy level.
Qtip: If needed, provide more enrichment parameters using Columns C, D, E, F, and G.
Qtip: Only numeric parameters will be available for reporting.

CSV Format Example

Mapping Enrichment Parameters to Organization Levels Examples - CSV Format Example
Mapping Enrichment Parameters to Organization Levels Examples - CSV Format Example
Row 1, Column 1 should contain hierarchy-level names separated by the “–>” arrow.
Qtip: Columns 2 through 7 should contain the names of enrichment parameters.
Qtip: The maximum number of enrichment parameters is 6.
The rest of the rows, starting from Row 2, is where you provide enrichment parameter values for each hierarchy level.
Row 2, Column 1 should contain the full path to a hierarchy level.
Qtip: Separate columns by a comma.

Defining Organization Hierarchies Troubleshooting

Qtip: If a file upload fails, you will see an error message that specifies the row number and the problem.

Defining the Organization Structure Troubleshooting

  • File contains duplicate rows: Remove duplicate rows.
  • Wrong header specified in the Structure file: Remove the headers that have no values. Make sure the structure follows the correct format.
  • Organization must not be more than 10 levels deep: Make sure your hierarchy contains no more than 10 levels.

Mapping Data Filters

  • Specified path in left column does not exist in the hierarchy: Remove the path that is not present in the hierarchy or add the path when defining the organization structure.
  • Please close all quote marks: Use closing quotation marks.
  • Field declarations (:) must be preceded by at least one alphabet or number and followed by at least one alphabet or number: Make sure filter definitions follow the correct format.
  • Parentheses must be closed: Use an opening and a closing parenthesis.
    Example: (:).
  • The allowed characters for filter’s rules are a-z A-Z 0-9. _ + – : () ” & * ? | ! {} [ ] ^ ~ @ = # % $ ‘ . : Remove the filters that use special characters or replace them with a single-character wildcard (?).
  • Quotes must contain at least one character: Remove the filters that contain empty quotation marks.

Mapping Users

  • Specified path in left column does not exist in the hierarchy: Remove the path that is not present in the hierarchy or add the path when defining the organization structure.
  • Syntax error in email address: Make sure the emails you provided are valid.
  • Hierarchy path is present more than once: Make sure each hierarchy path is present only once.

Mapping Enrichment Parameters

  • Specified path in left column does not exist in the hierarchy: Remove the path not present in the hierarchy or add it when defining the organization structure.
  • Exceeds number of allowable parameters: Make sure your hierarchy contains no more than 6 enrichment parameters.
  • Repeated parameter names: Make sure the names of enrichment parameters are unique.

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