GUIDE
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XM Professional Certification handbook

The Experience Management Professional (XMP) certification is a credential that recognizes an individual’s professional experience and expertise in the discipline of experience management (XM).

 

This certification covers the essential competencies required to effectively lead an organization’s efforts to measure and improve the core experiences of business at both strategic and tactical levels.

 

The handbook includes everything you need to know about the certification.


In this handbook, you’ll learn
    • How to apply for and earn the XM Professional Certification
    • Who is qualified for the XM Professional Certification
    • What topics are covered in the certification exam
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