Collection + Conversations
Qualtrics is everywhere your people are
The world’s best survey platform has every feature you can dream of: 100+ question types, sophisticated logic, randomisation, scoring, translation, and hundreds of other advanced features. Launch with beautiful pre-built themes or create your own. Qualtrics lets you create engaging conversations that are as beautiful as your branding.
Engage respondents the way they communicate. One channel? Covered. Ten channels? Covered. Qualtrics gives you more ways to reach your customers than anyone else: from online to offline, desktop, mobile, social, even connected devices—converse with your stakeholders across every channel they use.
Got your own respondents? We’ll help you manage them. Need some respondents? We’ll help you find them. Qualtrics has all your participant management needs covered from recruitment, to global opt-outs, to incentive fulfillment. Boost response rates and improve research quality & productivity.
Analysis + Decisions
Sophisticated analysis - no stats degree required
Stop exporting, start understanding. With response weighting, customised variable creation, and 30+ values per variable, you can process even your complex data sets from right within Qualtrics. New responses? Changing variables? No problem. Never export again.
Take your confidence level to 100%. Complicated data sets don't phase us. Simply choose the variables you want to analyse: Qualtrics automatically runs the right statistical tests and surfaces the strongest relationships. Yes, automatically. We even suggest the right visualisations for your data. Did we say automatically?
Easy reports +
Put accountability front and center. (Sorry, slackers.) Every user sees dashboards tailored for their role, so everyone knows what to do—from C-suite to the front lines. Qualtrics drives visibility, action and accountability at every level of the organisation.
Qualtrics delivers alerts on your phone, in your inbox, on your wrist, wherever you need them. Notify the right people automatically based on thresholds you set, and track individual and team performance, all on the Qualtrics platform.
Close the loop
Qualtrics closed-loop ticketing lets you track every issue to resolution. Escalate and reassign tickets, create sub-tickets, and respond to customers at scale. Turn issues into brand- strengthening experiences.
Set your own thresholds for automatic triggers to act on feedback instantly. Whether an automatic email, mobile alert, Slack chat, or anything else, we make it insanely simple to take action. Insights in, actions out.
Predictive Intelligence Engine
It’s like a crystal ball, but it actually works
Weave experience data into all the mission-critical systems of your business, and watch it transform your organisation from within
Connect your data
Close the data loop with Qualtrics. Sixteen system-level integrations and dozens more through file transfer mean data flows back and forth to your internal and external systems—no coding required.
Qualtrics works where you work. Pull your contacts from Marketo. Share visualisations with Tableau. Collaborate with Slack, or integrate hierarchies from Workday. Connect with all the best technologies.
Drive results by notifying teams based on any parameter you set, ensuring experience data drives the right actions in the systems you already use.