We’re building a new experience worth waiting for
Our top priority will always be the safety of our employees and customers. As such, due to ongoing travel restrictions and safety concerns, we will not be holding X4 in 2021. However, our team has been busy designing the next turn of X4 for 2022, a reimagined experience that takes into account the new world we live in. While our team works out the final details of the new X4 experience, look out for invitations to local live events and global digital events throughout the rest of the year.
For anyone holding an X4 ticket, we will be reaching out soon to issue a refund.
Thank you for your understanding, and rest assured—the next chapter of X4 will be worth the wait!
TUE 10 / 7:PM
The X4 Warehouse Party w/ Tony Hawk
WED 11 / 7:PM
Five For The Fight Night w/ tWitch, Kinjaz, Monster Kids and Light Balance
THU 12 / 8:PM
Senior Leaders, visionary practitioners, and over 60 of the world’s most iconic brands will spend two days sharing the tips and tricks that led to breakthrough business results for their organization. X4 attendees leave the event with pages of practical takeaways and action items that can be implemented in their organizations immediately.
Brad Olson //
SVP, Member Experience
Peloton changed the game by sweating the Member Experience to deliver breakthrough moments. Find out how it has driven Peloton’s meteoric rise to disrupt the fitness industry.
Patrizio Spagnoletto //
SVP, Subscriber Growth
Increased competition makes it harder than ever to cut through. See how breakthrough brand experiences are helping Hulu sustain its strong subscriber growth.
Ana Rocca //
Head of US Research & Insights
The Uber platform facilitates countless experiences for riders and earners. Learn how data and insights drive everything from new product breakthroughs like Uber Comfort to driver loyalty programs to keep Uber ahead of the game.
Chris Burke //
Global Marketing Director, Olympics
NBA players were banned from warming up in hooded sweatshirts. But with fan, player and scientific data on its side, Nike convinced the NBA to make a change, opening the door for a breakthrough product.
Luis Angel-Lalanne //
VP, Customer Listening
Neil Pirie //
VP, Enterprise Strategy
Find out how to get your frontline fired up and your boardroom bought in on enterprise-scale CX with American Express.
Tracey Strober //
Caitlin Szpakowski //
Customer Experience Manager
Your customers don’t care what channel they use, they just want breakthrough experiences. Hear how Urban Outfitters is making every moment matter, whatever the channel.
Schedule 1:1 time with an XM product expert to tackle your biggest technical challenges. This is a white glove service provided to attendees by our support team to help answer your most complex Qualtrics questions or program needs face-to-face.
Become an X4 Insider and be entered to win VIP concert seating
Earlier this year, we postponed X4 to ensure the safety and wellbeing of attendees, our partner ecosystem and all employees. As we’ve continued to monitor the ongoing developments of COVID-19, we have determined that in order to provide the best experience possible for attendees, we will NOT host X4 in 2020.However, X4 WILL BE BACK BETTER THAN EVER next year. We can’t wait to host you again in Salt Lake City in Fall 2021. We are still confirming exact dates and speakers and should have more information to share in the beginning of 2021.
After July 17, you can expect a refund confirmation email. Refunds will begin processing shortly after and you will receive the full amount back on your original credit card in the first couple weeks of August. If you did not pay via credit card, we’ll be in touch via email after July 17 to confirm refund details.