Charles Cassar //
Director of Digital Customer Experience
It started with digital experience, and ultimately changed the mindset of the entire company. See how adidas’ program grew into a company-wide customer obsession.
Sheila Morin //
Chief Marketing & Experience Officer
Ludovic Begue //
Director, Data Science & Consumer Insights
Cirque du Soleil started with street performers in Canada and moved on to redefining circus art. Learn how their art anchors the experience, and data science perfects it.
Brad Olson //
SVP, Member Experience
Peloton changed the game by sweating the Member Experience to deliver breakthrough moments. Find out how it has driven Peloton’s meteoric rise to disrupt the fitness industry.
Tracey Strober //
Caitlin Szpakowski //
Customer Experience Manager
Your customers don’t care what channel they use, they just want breakthrough experiences. Hear how Urban Outfitters is making every moment matter, whatever the channel.
Luis Angel-Lalanne //
VP, Customer Listening
Neil Pirie //
VP, Enterprise Strategy
Find out how to get your frontline fired up and your boardroom bought in on enterprise-scale CX with American Express.
Beth Ard //
VP, Customer Experience
Hear how CenturyLink went from simply staring at the numbers to creating breakthrough moments for their customers by driving action across the entire organization.
Melissa Schmidt, PhD //
Director of Research
When the market shifts beneath you, you need to respond — and fast. Learn how Autodesk put the digital experience at the heart of its shift from boxed software to a truly modern digital platform.
Robyn Gilson //
SVP, Customer Experience
Sharon Hoeting //
VP, Voice of Customer
U.S. Bank designs every experience with two audiences in mind: customers and employees. Find out how bringing it together in a single XM program is delivering breakthrough experiences.
X4 Will Return in 2021
We recently announced our decision NOT to host X4 in 2020 to ensure the safety and wellbeing of attendees, partners, and our employees. However, X4 WILL BE BACK AND BETTER THAN EVER in fall 2021. We can’t wait to host you again in Salt Lake City.
If you have any questions, please check out our FAQs for more information.
In the absence of X4 this year, we are celebrating the ways customers are using Qualtrics to change the way they work. We’ve launched a new digital event series on WorkDifferent.com that highlights the innovative ways the world’s best brands are taking action to find a new, better way forward.
Choose from over 60 breakout sessions led by the world’s most iconic experience brands as they share the tips and tricks behind breakthrough customer, employee, brand, and product experiences.
The legendary X4 Warehouse Party, Five for The Fight Night and a private concert with multi-platinum rock legends The Killers — events don’t get more entertaining than this!
Build lasting relationships and share ideas with executives and XM practitioners from the world’s most iconic experience brands.
Join us at Fight Night for an unforgettable evening featuring a street-style dance off, freestyle rap battles, big prizes, and a whole new way to participate in the fight against cancer.
This add-on provides a full day of hands-on training to help you master the skills needed to design, launch, and mature your XM program. Choose from 20 different courses led by our XM Experts.
Become an X4 Insider and be entered to win VIP concert seating
Earlier this year, we postponed X4 to ensure the safety and wellbeing of attendees, our partner ecosystem and all employees. As we’ve continued to monitor the ongoing developments of COVID-19, we have determined that in order to provide the best experience possible for attendees, we will NOT host X4 in 2020.
However, X4 WILL BE BACK BETTER THAN EVER next year. We can’t wait to host you again in Salt Lake City in Fall 2021.
We are still confirming exact dates and speakers and should have more information to share in the beginning of 2021.
After July 17, you can expect a refund confirmation email. Refunds will begin processing shortly after and you will receive the full amount back on your original credit card in the first couple weeks of August. If you did not pay via credit card, we’ll be in touch via email after July 17 to confirm refund details.