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Join the biggest healthcare organizations in the country as they pull back the curtain on their patient and employee experience successes.
GVP, Patient & Market Experience
Learn how Providence is combining best practices and operational excellence to transform their organization. Understand their journey, lessons learned, and the impact of operationalizing their strategy of breaking the norm and bringing CX to healthcare.
Chief HR Services Officer
VP of HR Strategy and Associate Experience
Manager, Strategic Workforce Research
Delivering on patient expectations requires a workforce that’s engaged and supported in what is one of the toughest jobs out there. Learn how Bon Secours Mercy Health is combining engagement and experience data to help close the loop and drive improvements.
Sr VP, Chief Marketing,
Communications and Experience Officer
Dr. Jason Guardino
Chief Experience Officer
SVP & Chief Customer Experience Officer
Join our panel discussion on the role of the chief experience officer in healthcare, and meet the CXOs bringing lessons from retail, entertainment, and more to help power a generational transformation in how the industry
Chief Strategy Officer
Hear how Intermountain Healthcare is embracing the transformation happening in healthcare to stand up a new operating model that puts patients at the center of everything to deliver care how, where, and when
people need it.
Stars Member/Patient Experience Strategy Leader
Hear how Humana is identifying opportunities to better serve members and enhance their experiences through deep listening and fast action. By understanding the WHY behind the data, Humana’s teams are able to deliver real impact at scale.
Director, CX Practice Management
Meet the contact center leaders at some of the world’s biggest brands, including Kansas City Blue Cross Blue Shield and American Family Insurance, as they’ll explore how they’re no longer thinking of customer care as a sunk cost, but a necessary investment in customer loyalty.
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