Terms of Service

Revised November 4, 2013

Thank you for choosing Qualtrics for your research platform! Our goal is to provide you with a best-in-industry software-as-a-service platform that’s super functional and reliable. In order to achieve that goal, we need to make certain legal declarations to ensure that our Service is being used in a reasonable, safe, and legal way. These Terms may be updated from time to time. Notice of modifications to these Terms will appear on the Qualtrics’ login page. We encourage you to refer to these Terms regularly to ensure your compliance. They are always found at http://www.qualtrics.com/terms_of_service

If there exists a valid license agreement between Qualtrics and your organization, those terms take precedence over these terms.
1. ACCEPTANCE OF TERMS
PLEASE READ THESE TERMS OF SERVICE (“TERMS”) CAREFULLY BEFORE USING QUALTRICS.COM OR THE QUALTRICS SERVICE. BY USING THE WEB SITE OR THE SERVICE, YOU INDICATE YOUR ACCEPTANCE OF THIS ENTIRE AGREEMENT.
2. DESCRIPTION OF QUALTRICS SERVICES
2.1 Qualtrics, LLC (“Qualtrics” or “We”) provides the service of data warehousing, web site hosting, web intercepts, emailing survey invitations, and the analysis of research and surveys (“Service” or “Services”).
2.2 For purposes of these Terms, “You,” “User” and “Users” also refers to any person accessing the Qualtrics Service by any method either on your behalf or on behalf of the contracting entity (“Licensee”).
2.3 For purposes of these Terms, content includes any questions, responses, panels, and other information (“Content”).
2.4 Subject to your compliance with these Terms and your payment of any applicable fees, Qualtrics grants You a non-exclusive, non-transferable, royalty-free, revocable license and lease to use the Services for your own internal business purposes.
2.5 Qualtrics may make modifications to the Services at any time, as it deems appropriate, and in its sole discretion.
3.     YOUR CONTENT
3.1 You own all right, title and interest in all Content entered into the Service including the survey look and feel, panelists, and survey responses. In addition, all reports and downloads derived from your Content are also owned by You. All such Content are deemed Confidential Information as described below and will not be utilized by Qualtrics for any purpose other than to perform its obligations as the Service provider.
3.2 We do not sell or make available specific information about our customers or their data, except in cooperation with law enforcement in regards to violations of applicable laws. We maintain a database of user information that is used only for internal purposes such as technical support, notifying users of changes, or enhancements to the Service.
3.3Acceptable Usage:
A.  Qualtrics Services are designed to be used by valid research users and survey takers using a modern web browser/operating system and an Internet connection.
B.  You are responsible for controlling access to your account including creating a strong password and protecting that password, and to prevent unauthorized account usage or users.
C.  You are responsible for creating backups of your own Content.
D.  You may perform a vulnerability assessment or penetration test on the Service only with permission from the Qualtrics Security team (security@qualtrics.com).The results from any assessment or test are considered Confidential Information as defined below.
E.  When emailing surveys or invitations to surveys, You are responsible to ensure that the recipients have opted in to, or otherwise validly consented to, receiving communications from You.
3.4Unacceptable Usage:
A.  You are solely responsible for all Content, and may be held legally liable for your survey(s) or for the manner in which your Content is distributed to third parties. Qualtrics does not monitor your Content. However, we reserve the right to remove any Content from our Service that we determine is in violation of our Terms.
B.  Qualtrics may suspend Your account at any time without notice for conduct that violates these Terms. Additionally, Users who violate these Terms or have knowledge of misuse in their surveys or accounts are subject to legal liability and prosecution. The following is a non-exhaustive list of content and behaviors that are UNACCEPTABLE to Qualtrics.
Users may not:
    a) Reverse engineer or tamper with the security of any Qualtrics software.
    b) Make unauthorized copies of any content in the Qualtrics software.
    c) Except for valid research purposes, upload Content that contains or contains links to: nudity, pornography, adult content, sex, profanity, or foul language.
    d) Upload Content that condones, promotes, contains, or links to warez, cracks, hacks, their associated utilities, or other piracy related information, whether for educational purposes or not.
    e) Upload Content that infringes any copyrights, trademarks, patents, trade secrets or other intellectual property.
    f) Upload Content that is racist or otherwise extremely offensive to others, including content that aggravates, harasses, threatens, defames or abuses others.
    g) Upload or display Content that exploits images of children under 18 years of age.
    h) Upload binary files or executable code.
C.  Regarding email messages sent through the Service, users must comply with all applicable laws including the CAN-SPAM Act of 2003. You agree not to send email messages to any person that has opted out or otherwise objected to receiving messages from you or another sender on whose behalf you may be acting. In plain words, you agree not to send SPAM.
4. QUALTRICS SOFTWARE
4.1 Qualtrics owns all right, title and interest in and to the Services as delivered, all related software and technology, and all Qualtrics content provided in connection with the Services, including all intellectual property rights in the foregoing. Nothing contained on this web site should be construed as granting any license or right to use any trademark without the prior written permission of Qualtrics.
4.2 Qualtrics reserves the right to include traffic generated by all web sites it hosts in its overall accounting of page views, unique users, and other usage measures. This includes providing web traffic measurement companies with all URLs hosted by Qualtrics for use in their projection of Qualtrics’ overall traffic.
5. CONFIDENTIAL INFORMATION
Confidential Information includes these Terms, statements of work, license agreements, business and marketing plans and strategies, non-public business and technology information, trade secrets, Content included in surveys by You, any written materials marked as confidential and any other information, including visual and oral information, which reasonably should be understood to be confidential. Qualtrics will use commercially reasonable technology, industry best practices to ensure the integrity and security of all Confidential Information with respect to theft, piracy, and unauthorized access. Qualtrics maintains a comprehensive privacy policy at http://www.qualtrics.com/privacy-statement/
6. INDEMNIFICATION
To the extent allowed by law, You agree to indemnify and hold harmless Qualtrics against any and all claims and expenses, including reasonable attorneys’ fees, arising from the use of Qualtrics’ services and this web site. This indemnification expressly includes your responsibility for any and all liability arising from the violation or infringement of copyrights, trademarks or other proprietary rights and from the use of any libelous or unlawful material contained within your survey or web site.
7. TERMINATION
Qualtrics reserves the right to suspend or terminate your use of the web site and the Services at any time, without notice, if You are found in violation of our Your Content restrictions.
8. LIMITATION OF WARRANTIES
ALL QUALTRICS PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” BASIS. QUALTRICS DOES NOT WARRANT THAT THE SERVICES OR ITS SOFTWARE WILL BE ERROR-FREE OR THAT ALL NON-CONFORMITIES CAN OR WILL BE CORRECTED. QUALTRICS MAKES NO IMPLIED OR EXPRESS WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO ITS SERVICES OR THIS WEB SITE. QUALTRICS DOES NOT MAKE ANY WARRANTIES, REPRESENTATIONS OR CONDITIONS WITH RESPECT TO ANY THIRD PARTY CONTENT, EXPRESS OR IMPLIED.
9. LIMITATION OF LIABILITY
9.1 QUALTRICS DISCLAIMS ANY LIABILITY FOR DAMAGES CAUSED BY ITS SERVICES OR THE CONTENTS OF THIS WEB SITE, UNLESS DUE TO ITS INTENTIONAL WRONGDOING. QUALTRICS’ TOTAL LIABILITY FOR ANY CLAIM OR DAMAGE ARISING OUT OF OR RELATED TO ITS SERVICES OR WEB SITE IS LIMITED TO YOUR DIRECT DAMAGES, WHICH SHALL NOT EXCEED THE FEES YOU HAVE PAID TO THE COMPANY. IN NO EVENT SHALL QUALTRICS BE LIABLE FOR LOST PROFITS, LOST DATA, INTERRUPTIONS OF BUSINESS, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THIS WEB SITE OR THE SERVICES OR PRODUCTS, REGARDLESS OF WHETHER QUALTRICS HAS NOTICE OF THE POTENTIAL FOR SUCH LOSS OR DAMAGE.
9.2 Qualtrics makes no guarantee of the accuracy, correctness, or completeness of any information on these web pages, surveys, databases, or results, and are not responsible for a) any errors or omissions arising from the use of such information; 2) any failures, delays, or interruptions in the delivery of any content or services contained on our servers; or 3) losses or damages arising from the use of the content or services provided by Qualtrics.
10. OTHER TERMS.
10.1 Entire Agreement: These Terms and any other relevant terms, conditions, policies or agreements constitute the entire agreement and understanding between You and Qualtrics. If there is a conflict or contradiction between the provisions of these Terms and any other agreement, the relevant section of the agreement shall prevail in the following order: 1) Qualtrics Master License Agreement or other valid agreement between Qualtrics and your organization, 2) Qualtrics Statement of Work, 3) Terms of Use.
10.2 Assignment Restrictions: You are not permitted to sublicense the Services to third parties without prior written permission of Qualtrics.
10.3 Choice of Law and Forum: These Terms will be governed by the laws of the United States.
10.4 Severability: In the event that any one or more of these provisions should be held invalid, illegal or unenforceable, such provisions will be modified, if possible, to the minimum extent necessary to make them valid and enforceable, or if they cannot be so modified, then severed, and the remaining provisions contained herein will not in any way be affected or impaired.
10.5 Waiver: Qualtrics failure to enforce strict performance of any provision of these Terms does not constitute a waiver of the right to subsequently enforce such provision.
10.6 Third Party Beneficiaries: These Terms create no rights for third party beneficiaries.

Questions regarding this policy may be sent to support@qualtrics.com.

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