Adam Bunker
Content Writer
Author Bio
Freelance copywriter, editor, creative strategist and all-around content wrangler with 15 years of print and digital experience.
Attributed articles
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Student experience 101: How to improve students’ digital journeys
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What is omnichannel?
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Guest experience: Definition, trends, & best practices
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Agentic AI in customer experience
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Government experience trends: Three big challenges shaping the sector in 2025
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Customer experience optimization: How to build journey-centric CX
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Empathy statements for customer service
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Conversational AI: Exploring the future of customer experience management
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