Chelsea McKinney profile picture

Chelsea McKinney

XM Healthcare Advisor, Qualtrics

Author Bio
Chelsea McKinney, MHA, CPXP, is a healthcare professional with 10 years of experience leading, collaborating and implementing Patient Experience best practices in the acute care hospital setting. Chelsea is passionate about leveraging data analysis to uncover insights in healthcare to improve quality, safety, and experience. Chelsea holds a Bachelor of Arts, Health and Human Physiology from the University of Iowa, an MHA from the University of Oklahoma HSC, and is a Certified Patient Experience Professional. She also holds a 4DX Master Coach Certification from FranklinCovey.

Attributed articles

Article

From insight to outcome: The crucial role of the outer loop in improvement planning

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HCAHPS surveys: Why they're used and how to improve scores

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The value of connecting with the patient

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Patient experience in healthcare: What is it and why it’s important