Rosemin Anderson
Director of Rosa PR
Author Bio
Rosemin Anderson has extensive experience in the luxury sector, with her skills ranging across PR, copywriting, marketing, social media management, and journalism.
Attributed articles
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A beginner’s guide to customer experience design
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Call deflection: reduce customer calls for increased efficiency
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Call center compliance, simplified
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Understanding omnichannel analytics
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What is customer sentiment and how do you measure it?
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Customer service and how to improve it
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Contact center AI (artificial intelligence)
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Contact center experience and how to improve it
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Customer self service: What it is and how to get it right
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