Talia Quaadgras
Research Program Manager with XM Institute
Author Bio
Talia Quaadgras is a Research Program Manager for the Qualtrics XM Institute. They manage the team’s data-based research studies and associated reports based on these studies. Talia also supports the larger success of the XM Institute team by assisting with content creation, tracking team metrics and activity, and maintaining the Institute’s social media presence. Talia graduated from Northeastern University with a Bachelor of Arts in International Affairs and Economics.
Attributed articles
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How to capture the untapped financial value of customer emotions
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XM deep dive: Neighborhood Health Plan of Rhode Island drives culture change with journey maps
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The state of CX in the retail banking industry
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The State of Customer Experience Across Federal and State Government Services
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NPS Approaches Pre-Covid Rates
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Best of XM Institute Content: Q3 2024
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The State of B2B Customer Experience Management, 2024
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Best of XM Institute Content: Q2 2024
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Exploring Success, Effort, and Emotion for 23 Industries (2019-2023)
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NPS Starts to Stabilize in the Wake of the Pandemic
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The State of the XM Profession, 2024
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